What it pays
Government survey numbers — not estimates, not ads.
Half of all Computer Network Support Specialists in the U.S. earn more than $76,220 a year — the middle 80% land between $47,120 and $127,780. About 146,190 people in the U.S. do this work. Figures are for the U.S. occupation group “Computer Network Support Specialists”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Professionals earn about ₹38,298 a month on average — around ₹4.6 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$76,220typical pay / year
146,190people in this work
$127,780+top 10% earn
₹4.6 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Analysing3
Back up network data
+Back up the core network configuration and daily traffic logs from the main router and two switches to the…
Back up network data
+Back up the core network configuration and daily traffic logs from the main router and two switches to the offsite encrypted backup, verify checksums, and confirm successful retention for 90 days by close of business Thursday.
The tools that do the workLinuxESCOjob descriptionsO*NET
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Assist users with network issues
+Respond to Priya in Sales and Jamal from Support with a step-by-step remote troubleshooting checklist,…
Assist users with network issues
+Respond to Priya in Sales and Jamal from Support with a step-by-step remote troubleshooting checklist, reproduce their reported outage, capture diagnostic traces, and schedule a 30-minute screen session at 10am tomorrow if the issue persists.
The tools that do the workMicrosoft OutlookBashjob descriptionsO*NET
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Analyze existing network systems
+Inventory the current network topology, map device roles and firmware versions for the core, aggregation and…
Analyze existing network systems
+Inventory the current network topology, map device roles and firmware versions for the core, aggregation and edge devices, compare actual config to the security baseline, and flag any deviations with risk notes and remediation steps.
The tools that do the workMicrosoft Exceljob descriptionsO*NET
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Keeping the record1
Document network support activities
+Log every support call this week into the central activity register with incident notes, timestamps,…
Document network support activities
+Log every support call this week into the central activity register with incident notes, timestamps, root-cause indicators, time spent, and follow-up actions, then circulate the weekly support summary to IT leadership on Friday.
The tools that do the workMicrosoft OfficeMicrosoft Outlookjob descriptionsO*NET
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Fixing1
Help set up or repair network hardware
+Bring the replacement switch to the finance floor, verify port mappings, transfer existing VLAN and QoS…
Help set up or repair network hardware
+Bring the replacement switch to the finance floor, verify port mappings, transfer existing VLAN and QoS settings from the failed unit, perform firmware update, and run traffic validation with two workstations before signing off.
The tools that do the workMicrosoft Active Directoryjob descriptionsO*NET
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The daily work14
Configure security settings and access permissions
+Configure security settings and access permissions for the analytics platform: lock down admin consoles to…
Configure security settings and access permissions
+Configure security settings and access permissions for the analytics platform: lock down admin consoles to two named accounts, enforce MFA, set role-based access for analysts and contractors, and produce an access matrix for review by IT security by Friday noon.
The tools that do the workMicrosoft Active Directoryjob descriptionsO*NET
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Document help desk requests and resolutions.
+Record all recent help desk tickets for analytics users into the support log, include submitter, system…
Document help desk requests and resolutions.
+Record all recent help desk tickets for analytics users into the support log, include submitter, system affected, steps taken, resolution, and time-to-resolve, then send the compiled log to Priya in ops and James in analytics for weekly review on Monday morning.
The tools that do the workMicrosoft Exceljob descriptionsO*NET
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Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
+Monitor the major vendor advisories and security blogs for vulnerabilities affecting our analytics stack,…
Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
+Monitor the major vendor advisories and security blogs for vulnerabilities affecting our analytics stack, flag any critical patches or active exploits, summarise impact and recommended mitigations, and email the summary to the CIO and platform engineer every Tuesday.
The tools that do the workMicrosoft OutlookO*NET
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Train users in procedures related to network applications software or related systems.
+Run a one-hour training for the analytics team on secure use of networked tools: cover access procedures,…
Train users in procedures related to network applications software or related systems.
+Run a one-hour training for the analytics team on secure use of networked tools: cover access procedures, incident reporting, and safe data handling, post the slides and a short checklist to the team drive, and collect attendance and feedback forms by end of day Friday.
The tools that do the workMicrosoft OfficeO*NET
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Test repaired items to ensure proper operation.
+Test each repaired analytics node and network link by running the standard diagnostic suite, verify…
Test repaired items to ensure proper operation.
+Test each repaired analytics node and network link by running the standard diagnostic suite, verify connectivity, data ingestion, and query performance against baseline, log test results, and mark items passed or for rework before handing back to the service desk.
The tools that do the workBashO*NET
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Create or revise user instructions, procedures, or manuals.
+Draft or update the user procedure manual for analytics data access: include step-by-step account request,…
Create or revise user instructions, procedures, or manuals.
+Draft or update the user procedure manual for analytics data access: include step-by-step account request, approval flow, access revocation, and compliance checkpoints, circulate the draft to legal and the data steward for comments by next Wednesday.
The tools that do the workMicrosoft OfficeO*NET
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Run monthly network reports.
+Run the monthly network availability and throughput report for the corporate WAN, pull last month’s router…
Run monthly network reports.
+Run the monthly network availability and throughput report for the corporate WAN, pull last month’s router and switch logs, flag any interfaces with over 2% packet loss, attach the CSV summary, and email it to Priya in operations by Tuesday morning.
The tools that do the workMicrosoft ExcelO*NET
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Test network systems for performance
+Execute the performance test suite against the core and edge segments during the low-traffic window, record…
Test network systems for performance
+Execute the performance test suite against the core and edge segments during the low-traffic window, record latency, jitter and 95th-percentile throughput, compare to the SLA thresholds, and upload the annotated results to the team channel for Marcus and the NOC to review.
The tools that do the workLinuxjob descriptions
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Participate in disaster recovery efforts
+Join the disaster recovery runbook activation, validate the backup network paths, fail over services for…
Participate in disaster recovery efforts
+Join the disaster recovery runbook activation, validate the backup network paths, fail over services for email hosting and application tier, log every step and time-to-recover, then debrief with the DR lead and update the runbook with lessons within 48 hours.
The tools that do the workMicrosoft Azurejob descriptions
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Implement network security measures
+Deploy the agreed network hardening changes on the access and core layers tonight: apply access-control…
Implement network security measures
+Deploy the agreed network hardening changes on the access and core layers tonight: apply access-control lists, enable port security, enforce management plane ACLs, and run a vulnerability scan; report any blocks to Head of Security before 09:00 tomorrow.
The tools that do the workLinuxjob descriptions
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Perform network address assignment
+Assign static IPs for the new lab VLAN, update the address registry with hostnames and MACs, reserve the next…
Perform network address assignment
+Assign static IPs for the new lab VLAN, update the address registry with hostnames and MACs, reserve the next three addresses for upcoming test servers, and notify the desktop team and procurement when complete.
The tools that do the workMicrosoft Active DirectoryMicrosoft ExcelESCO
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Implement authentication protocols
+Enable and test multifactor authentication for the analytics portal: deploy the new SAML identity provider,…
Implement authentication protocols
+Enable and test multifactor authentication for the analytics portal: deploy the new SAML identity provider, configure the authentication flow for finance users, run a smoke test with three accounts, and log failures for the security team by end of day.
The tools that do the workMicrosoft Active DirectoryESCO
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Perform maintenance and administration of servers
+Perform maintenance on the application servers: apply the planned configuration changes, rotate logs, check…
Perform maintenance and administration of servers
+Perform maintenance on the application servers: apply the planned configuration changes, rotate logs, check disk health, reboot the Web and ETL nodes sequentially to avoid downtime, and record results in the operations runbook.
The tools that do the workLinuxESCO
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Deploy software
+Deploy the analytics release to staging: push the packaged build to the app servers, run the migration…
Deploy software
+Deploy the analytics release to staging: push the packaged build to the app servers, run the migration scripts, validate the dashboard queries against the staging dataset, and open a rollback ticket if any validation fails.
The tools that do the workBashESCO
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Says who?
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The logs, files & records this job keeps
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Same family of work — each with its own tasks and prompts.
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses