What it pays
Government survey numbers — not estimates, not ads.
In India, Service and sales workers earn about ₹15,575 a month on average — around ₹1.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Coordinate1
Recommend activities and itineraries
+Draft three two-day itinerary options for a family of four visiting the coastal reserve next month: a…
Recommend activities and itineraries
+Draft three two-day itinerary options for a family of four visiting the coastal reserve next month: a wildlife-watching route, a beach-and-lagoon route, and a gentle rainforest route; include difficulty, best time to go, and two local conservation partners to contact.
The tools that do the workCustomer information databasesMicrosoft Wordjob descriptionsO*NETWikipedia
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Move1
Organize and lead sightseeing tours
+Plan and sequence a four-hour guided sightseeing tour of the mangrove boardwalk for twelve adults on Saturday…
Organize and lead sightseeing tours
+Plan and sequence a four-hour guided sightseeing tour of the mangrove boardwalk for twelve adults on Saturday including start time, key stopscript with stories about three species, timed breaks, two safety notes, and one backup route in case of tide changes.
The tools that do the workMicrosoft Exceljob descriptionsWikipedia
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Care1
Attend to special needs of tour participants.
+Prepare an accommodations and assistance plan for Maria Alvarez, a booked guest with limited mobility…
Attend to special needs of tour participants.
+Prepare an accommodations and assistance plan for Maria Alvarez, a booked guest with limited mobility arriving Friday: note required accessible transport, a ground-floor room, two trained staff to assist on short walks, and an emergency contact; include checklist for the morning briefing.
The tools that do the workCustomer information databasesMicrosoft Wordjob descriptionsO*NET
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Keeping the record1
Answer questions from tourists
+Answer a tourist's question about spotting sea turtles: explain the best months and times to look, where on…
Answer questions from tourists
+Answer a tourist's question about spotting sea turtles: explain the best months and times to look, where on the reserve to stand quietly, what behaviours to watch for, and three simple rules for observing without disturbing them.
The tools that do the workMicrosoft Wordjob descriptionsWikipedia
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Sending & sharing1
Arrange services or reservations for clients
+Book transport and a mid-day picnic for the small group from the lodge to the river campsite on Thursday:…
Arrange services or reservations for clients
+Book transport and a mid-day picnic for the small group from the lodge to the river campsite on Thursday: reserve the minivan for 10:00, confirm packed lunch options for two vegetarians, pre-pay the campsite slot, and send confirmation with pick-up details to each guest.
The tools that do the workMicrosoft ExcelCustomer information databasesjob descriptionsWikipedia
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Get approval1
Resolve issues with itineraries, service, or accommodations
+Resolve the double-booked lodge rooms for tomorrow morning: call the lodge manager to secure two equivalent…
Resolve issues with itineraries, service, or accommodations
+Resolve the double-booked lodge rooms for tomorrow morning: call the lodge manager to secure two equivalent rooms, offer the Mitchell party a complimentary breakfast and river walk, update the booking record, and notify both parties of the solution and new keys.
The tools that do the workCustomer information databasesMicrosoft Outlookjob descriptionsO*NET
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The daily work21
Ensure adherence to safety protocols
+Run the pre-trip safety checklist for tomorrow’s 10 a.m. forest walk with the Lopez family, confirm radios,…
Ensure adherence to safety protocols
+Run the pre-trip safety checklist for tomorrow’s 10 a.m. forest walk with the Lopez family, confirm radios, first-aid kit contents, trainee briefing completed, and that trail hazard notes are attached to the guest briefing sheet by 6 p.m. today.
The tools that do the workMicrosoft ExcelWikipedia
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Sell travel packages.
+Draft a short sales message for the summer rainforest weekender that highlights the canopy walks, endemic…
Sell travel packages.
+Draft a short sales message for the summer rainforest weekender that highlights the canopy walks, endemic birdwatching, and sustainable lodge stay, price the package for two at US$1,600 with clear cancellation terms, then post it to our newsletter list for Monday delivery.
The tools that do the workCustomer information databasesO*NETWikipedia
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Lead tours on city, waterways, or industrial sites
+Prepare the script and safety brief for tomorrow’s urban waterways tour covering historic docks, current…
Lead tours on city, waterways, or industrial sites
+Prepare the script and safety brief for tomorrow’s urban waterways tour covering historic docks, current restoration works, and viewing points, including timed talking points for each stop and one-minute emergency procedures to read aloud.
The tools that do the workMicrosoft Wordjob descriptionsO*NET
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Manage travel documentation and visas
+Assemble each traveller’s passport copies, visa requirements by nationality, and arrival flight details into…
Manage travel documentation and visas
+Assemble each traveller’s passport copies, visa requirements by nationality, and arrival flight details into one travel pack, check for missing documents and email a single confirmed list to the group 72 hours before departure.
The tools that do the workMicrosoft ExcelMicrosoft OutlookO*NETWikipedia
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Plan tour itineraries, applying knowledge of travel routes and destination sites.
+Draft the seven-day itinerary for the coastal biodiversity circuit with daily mileage, key species stops,…
Plan tour itineraries, applying knowledge of travel routes and destination sites.
+Draft the seven-day itinerary for the coastal biodiversity circuit with daily mileage, key species stops, suggested walking grades, contingency weather alternatives and exact pickup times so drivers and lodge hosts can confirm.
The tools that do the workMicrosoft ExcelO*NET
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Administer first aid to injured group participants.
+Write a clear step-by-step first aid checklist for guides to follow when a hiker sprains an ankle: immediate…
Administer first aid to injured group participants.
+Write a clear step-by-step first aid checklist for guides to follow when a hiker sprains an ankle: immediate immobilisation, pain control options, when to evacuate, and which local clinic to call, sized to fit the guide’s pocket.
The tools that do the workMicrosoft WordO*NET
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Explain hunting and fishing laws to groups to ensure compliance.
+Compose an on-tour briefing that explains the local hunting and fishing regulations, permitted seasons and…
Explain hunting and fishing laws to groups to ensure compliance.
+Compose an on-tour briefing that explains the local hunting and fishing regulations, permitted seasons and bag limits, how to report infractions, and the legal penalties, to present at the start of every backcountry trip.
The tools that do the workMicrosoft WordO*NET
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Pay bills and record checks issued.
+Pay this month’s utility and vehicle maintenance invoices from the tour operations account, record each check…
Pay bills and record checks issued.
+Pay this month’s utility and vehicle maintenance invoices from the tour operations account, record each check number and amount in the payments ledger, attach scanned receipts, and confirm bank balance covers them before Friday payroll runs.
The tools that do the workFinancial accountingO*NET
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Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
+Run a half-day beginner clinic at Mount Solace: teach knots, belaying, crampon and ice-axe basics,…
Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
+Run a half-day beginner clinic at Mount Solace: teach knots, belaying, crampon and ice-axe basics, three-minute demos on shelter-building and emergency fire-starting, then inventory gear and note trainee progress sheets.
The tools that do the workCustomer information databasesO*NET
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Research topics related to their tour
+Research the flora, fauna, and recent trail conditions for next weekend’s Raincatch Ridge tour, compile three…
Research topics related to their tour
+Research the flora, fauna, and recent trail conditions for next weekend’s Raincatch Ridge tour, compile three verified sources for each topic, write a one-page narrative for the guidebook, and flag safety hazards to mention on the trail.
The tools that do the workCustomer information databasesjob descriptions
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Collect tour fees using point of sale (POS) systems
+Set up the handheld sales terminal for today’s departures, ring up each customer’s tour fee, issue printed…
Collect tour fees using point of sale (POS) systems
+Set up the handheld sales terminal for today’s departures, ring up each customer’s tour fee, issue printed receipts, log cash and card totals in the daily takings sheet, and reconcile differences before locking the till at 6pm.
The tools that do the workFinancial accountingjob descriptions
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Conduct pre-trip and post-trip vehicle inspections
+Walk the service van and guide truck before departure and again after return: check tires, lights, oil,…
Conduct pre-trip and post-trip vehicle inspections
+Walk the service van and guide truck before departure and again after return: check tires, lights, oil, coolant, emergency kit, and fuel level, note any defects on the vehicle log, and schedule repairs if an inspection item fails.
The tools that do the workCustomer information databasesjob descriptions
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Provide historical, cultural, and significant site information
+Prepare the talk for tomorrow’s Coastal Heritage tour: draft the site histories, local cultural anecdotes,…
Provide historical, cultural, and significant site information
+Prepare the talk for tomorrow’s Coastal Heritage tour: draft the site histories, local cultural anecdotes, and three short origin stories for the landmarks, check historical facts against two reference books, and time the script to 25 minutes.
The tools that do the workMicrosoft Wordjob descriptions
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Manage large groups and handle emergencies or unexpected incidents
+Manage the twenty-five hikers on the cliff trail today: assign pairs, confirm every wristband and emergency…
Manage large groups and handle emergencies or unexpected incidents
+Manage the twenty-five hikers on the cliff trail today: assign pairs, confirm every wristband and emergency contact list, brief the two assistant guides on evacuation routes and shelter points, and radio me immediately if anyone is missing or injured.
The tools that do the workCustomer information databasesjob descriptions
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Lead walking, bus, train, or themed tours
+Lead the three-hour heritage walk through Old Harbor for the booked group of thirty: start at the Visitor…
Lead walking, bus, train, or themed tours
+Lead the three-hour heritage walk through Old Harbor for the booked group of thirty: start at the Visitor Centre at 09:30, deliver the prepared storyline about the lighthouse and marsh ecology, pace for slower walkers, and finish at the cafe by 12:30 for the handoff.
The tools that do the workMicrosoft Wordjob descriptions
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Lead shore excursions during cruise journeys
+Run the ship's 08:00 shore excursion to Blue Lagoon for forty passengers: confirm coach pickup times with the…
Lead shore excursions during cruise journeys
+Run the ship's 08:00 shore excursion to Blue Lagoon for forty passengers: confirm coach pickup times with the dockmaster, review the shore landing safety talk, assign two headcounts at every transfer point, and report back to the purser within 30 minutes of return.
The tools that do the workMicrosoft Exceljob descriptions
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Share local knowledge and cultural insights
+Deliver the ninety-minute cultural talk at the village hall: weave stories about local fishing practices and…
Share local knowledge and cultural insights
+Deliver the ninety-minute cultural talk at the village hall: weave stories about local fishing practices and seasonal festivals, check facts with the community elder beforehand, include three audience questions for interaction, and leave the printed bibliography on the table.
The tools that do the workMicrosoft WordWikipedia
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Coordinate transportation arrangements
+Arrange transport for tomorrow's mixed itinerary: book two minibuses for the 08:00 and 13:00 departures,…
Coordinate transportation arrangements
+Arrange transport for tomorrow's mixed itinerary: book two minibuses for the 08:00 and 13:00 departures, confirm drivers understand the unsurfaced road to the reserve, email the pickup times to all guests, and attach route maps and contingency plans.
The tools that do the workMicrosoft OutlookMicrosoft ExcelWikipedia
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Handle customer inquiries and complaints
+Resolve the complaint from table 7 about yesterday's dusty trail: acknowledge the guest by name, explain the…
Handle customer inquiries and complaints
+Resolve the complaint from table 7 about yesterday's dusty trail: acknowledge the guest by name, explain the weather-related causes, offer a partial refund or a complimentary private walk, and log the outcome with the booking reference for the manager.
The tools that do the workCustomer information databasesWikipedia
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Financial accounting
+Combine last month's booking receipts, guide payouts and park fees into one workbook, update the financial…
Financial accounting
+Combine last month's booking receipts, guide payouts and park fees into one workbook, update the financial accounting worksheet named Tours April, highlight tours underperforming by 20 percent, and deliver the summary to Marisol in finance before Monday payroll.
The tools that do the workMicrosoft ExcelO*NET
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Customer databases
+Refresh the eco tour reservation customer databases with bookings from the weekend, add dietary and…
Customer databases
+Refresh the eco tour reservation customer databases with bookings from the weekend, add dietary and accessibility notes for each guest, reconcile payments to guided groups, and produce a day-by-day passenger manifest for the next two weeks.
The tools that do the workCustomer information databasesO*NET
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses