What it pays
Government survey numbers — not estimates, not ads.
Half of all Computer User Support Specialists in the U.S. earn more than $61,860 a year — the middle 80% land between $40,980 and $100,540. About 717,190 people in the U.S. do this work. Figures are for the U.S. occupation group “Computer User Support Specialists”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Professionals earn about ₹38,298 a month on average — around ₹4.6 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$61,860typical pay / year
717,190people in this work
$100,540+top 10% earn
₹4.6 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Analysing1
Diagnose computer problems
+Walk the controller through the failing workstation and network log timeline, reproduce the error, capture…
Diagnose computer problems
+Walk the controller through the failing workstation and network log timeline, reproduce the error, capture system and application logs, propose two fixes ranked by impact and email the incident summary to the flight ops IT lead within two hours.
The tools that do the workAnsiblejob descriptionsO*NET
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The daily work19
Have computer literacy
+Confirm every controller workstation has updated credentials, verify network printers and shared drives mount…
Have computer literacy
+Confirm every controller workstation has updated credentials, verify network printers and shared drives mount for the tower team, run the connectivity and permission checks, report failures with screenshots to Sam in operations by 1700 today.
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Oversee the daily performance of computer systems.
+Monitor server and workstation health across the control center for the morning shift, flag any CPU, memory,…
Oversee the daily performance of computer systems.
+Monitor server and workstation health across the control center for the morning shift, flag any CPU, memory, disk or network anomalies, escalate anything affecting radar or comms to the duty engineer within 15 minutes and log actions taken.
The tools that do the workAmazon Web Services AWSO*NET
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Modify and customize commercial programs for internal needs.
+Take the commercial voice logging application source scripts, modify the channel mapping and add the two new…
Modify and customize commercial programs for internal needs.
+Take the commercial voice logging application source scripts, modify the channel mapping and add the two new airline frequencies so recordings route to the right archive, test with the simulator and get approval from the communications lead before deploy.
The tools that do the workAnsibleO*NET
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Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
+Enter today's data link transactions, incident notes and remedial steps into the operations log, attach…
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
+Enter today's data link transactions, incident notes and remedial steps into the operations log, attach timestamps and the technician initials, and produce a weekly export for the safety office by Friday noon.
The tools that do the workApache HiveO*NET
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Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
+Survey current office automation workflows, map how flight plan files move from intake to clearance, measure…
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
+Survey current office automation workflows, map how flight plan files move from intake to clearance, measure processing times at each handoff, estimate space and hardware needs, and produce a cost comparison for replacing versus upgrading.
The tools that do the workApache HadoopO*NET
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Assess current network systems
+Run a full assessment of the control room network: inventory switches and routers, verify firmware levels,…
Assess current network systems
+Run a full assessment of the control room network: inventory switches and routers, verify firmware levels, measure throughput and latency on primary links, identify single points of failure and recommend fixes with priority.
The tools that do the workApache Cassandrajob descriptions
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Perform routine maintenance
+Perform routine maintenance on the tower workstations tonight: install security patches, defragment key…
Perform routine maintenance
+Perform routine maintenance on the tower workstations tonight: install security patches, defragment key drives, verify backups complete, reboot when low-traffic window begins and confirm all air traffic applications restart cleanly.
The tools that do the workAmazon Web Services AWSjob descriptions
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Configure computer hardware and software
+Install and configure the new desktop and headset for Alex in Tower B so the flight data feed, voice comms…
Configure computer hardware and software
+Install and configure the new desktop and headset for Alex in Tower B so the flight data feed, voice comms client and logging agent start automatically, verify drivers and patch level, then hand the machine to Alex and log the asset tag.
The tools that do the workAnsiblejob descriptions
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Respond to help requests via phone, chat, email, in person
+Take the incoming help queue for Tower C, prioritise calls about lost voice links and display errors,…
Respond to help requests via phone, chat, email, in person
+Take the incoming help queue for Tower C, prioritise calls about lost voice links and display errors, acknowledge each user by name, resolve or escalate within thirty minutes and post a summary to the ops channel at the hour.
The tools that do the workAJAXjob descriptions
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Support non-technical users
+Visit Controller Maya at her console, walk her through reconnecting to the flight strip app, simplify the…
Support non-technical users
+Visit Controller Maya at her console, walk her through reconnecting to the flight strip app, simplify the steps into three numbered actions she can follow next time, and leave a one-page cheat sheet on her desk.
The tools that do the workAJAXjob descriptions
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Assist in cybersecurity measures
+Run the incident checklist for suspected phishing on Luke's workstation, isolate the host, capture logs,…
Assist in cybersecurity measures
+Run the incident checklist for suspected phishing on Luke's workstation, isolate the host, capture logs, reset his credentials, and notify security and the chief controller with the timeline and evidence within the hour.
The tools that do the workAmazon Web Services AWSjob descriptions
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Maintain data transmission networks
+Check the radio link and fiber status between Tower A and Radar Site 2, replace the failed patch cable,…
Maintain data transmission networks
+Check the radio link and fiber status between Tower A and Radar Site 2, replace the failed patch cable, restore the routed telemetry stream, run a five-minute throughput test and publish the result to the network ops log.
The tools that do the workApache HadoopESCO
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Support data processing systems
+Validate the batch ingest for yesterday's radar feeds, re-run the stalled jobs, confirm successful joins with…
Support data processing systems
+Validate the batch ingest for yesterday's radar feeds, re-run the stalled jobs, confirm successful joins with the flight plan table and alert the data ops lead if any records still fail integrity checks.
The tools that do the workApache HiveESCO
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Participate in disaster recovery
+Join the disaster recovery runbook team at 09:00 tomorrow, confirm which air-traffic servers and comms links…
Participate in disaster recovery
+Join the disaster recovery runbook team at 09:00 tomorrow, confirm which air-traffic servers and comms links are restored, document the sequence of actions taken, and call operations control immediately if any runway-critical service remains down.
The tools that do the workAnsiblejob descriptions
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Document computer problems
+Log the incident for the controller workstation that lost network at 14:12 today, record error messages,…
Document computer problems
+Log the incident for the controller workstation that lost network at 14:12 today, record error messages, hardware serials, recent config changes, steps attempted, and attach screenshots and terminal output for the systems team to review.
The tools that do the workAdobe Acrobatjob descriptions
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Walk customers through solutions
+Call the operations controller on frequency, walk them through resetting the comms client step-by-step,…
Walk customers through solutions
+Call the operations controller on frequency, walk them through resetting the comms client step-by-step, confirm each prompt they see, stay on the line until the client shows connected and test transmissions succeed.
The tools that do the workAJAXjob descriptions
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Set up or repair computer equipment
+Arrive on site for the faulty tower console, replace the failed NIC and reseat cables, verify BIOS and OS…
Set up or repair computer equipment
+Arrive on site for the faulty tower console, replace the failed NIC and reseat cables, verify BIOS and OS recognize the device, boot to the movement control app and confirm the console appears in the network map.
The tools that do the workAmazon Web Services AWSjob descriptions
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Provide user education and training
+Run a ninety-minute training session tomorrow for new controllers on the incident reporting tool, cover how…
Provide user education and training
+Run a ninety-minute training session tomorrow for new controllers on the incident reporting tool, cover how to file a high-priority ticket, attach logs, and practise one simulated outage so they can file and escalate without hesitation.
The tools that do the workAdobe Acrobatjob descriptions
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Communicate ongoing issues to team
+Post a twice-daily status update to the operations channel summarising open tickets affecting flight-critical…
Communicate ongoing issues to team
+Post a twice-daily status update to the operations channel summarising open tickets affecting flight-critical systems, ownership, actions taken, and ETA to fix, and flag any items that require immediate escalation to the duty manager.
The tools that do the workApache Cassandrajob descriptions
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Says who?
These are the pages we read to build this. Open any of them and check us.
Activities this job lives in
The human activities behind the tasks — each with its honest AI ceiling.
The logs, files & records this job keeps
Shared with other careers — the same record means something different in each.
Related careers
Same family of work — each with its own tasks and prompts.
The LLOS Work Atlas is the world's largest evidenced task library — a map of human work, with a ready prompt behind every task. 1,774 careers · every task named by the sources that witnessed it — O*NET, ESCO, real job descriptions, Wikipedia — and the deepest tasks by several at once. And it is honest about limits: where AI cannot help, the map says so.
The rest of the map
Same library, five ways in.
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses