Knowledge Services Analyst

Knowledge Services Analyst follows procedures and supports clients through 20 concrete tasks that illustrate the day-to-day. The tasks show who needs help, immediate priorities, and how to check your work. Each one shows where we found it, and comes with an AI prompt you can copy and use straight away.

20evidenced tasks
20ready prompts
4tools of the trade
25-4022.00O*NET-SOC code
133,790hold this job (US, BLS 2025)
$68,270median pay/yr (US)
Open Knowledge Services Analyst in the interactive atlas →

What it pays

Government survey numbers — not estimates, not ads.

Half of all Librarians and Media Collections Specialists in the U.S. earn more than $68,270 a year — the middle 80% land between $43,660 and $103,990. About 133,790 people in the U.S. do this work. Figures are for the U.S. occupation group “Librarians and Media Collections Specialists”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Professionals earn about ₹38,298 a month on average — around ₹4.6 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$68,270typical pay / year
133,790people in this work
$103,990+top 10% earn
₹4.6 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →

The work, task by task

These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.

Develop library policies and procedures.

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Draft and circulate a clear set of library policies and step-by-step procedures covering membership, lending…
Draft and circulate a clear set of library policies and step-by-step procedures covering membership, lending periods, digital access, data retention, and privacy compliance, circulate to the legal counsel and head librarian for review by Friday.
The tools that do the workGoogle WorkspaceESCOjob descriptionsO*NET

Instruct users on information literacy

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Prepare and schedule a one-hour practical workshop on information literacy that covers search strategies,…
Prepare and schedule a one-hour practical workshop on information literacy that covers search strategies, source evaluation, citation practices, and institutional resource access, invite faculty and postgrad cohorts and attach the two-page handout.
The tools that do the workGoogle Workspacejob descriptionsO*NETWikipedia

Manage information resources

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Audit current holdings and digital subscriptions, tag gaps against curriculum needs and usage stats, produce…
Audit current holdings and digital subscriptions, tag gaps against curriculum needs and usage stats, produce a prioritized acquisition and weeding list with licensing and access notes, and send to the collections manager by Tuesday.
The tools that do the workGoogle WorkspaceESCOjob descriptionsWikipedia

Acquire library materials

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Assemble purchase recommendations for new books and e-resources based on recent user requests, curriculum…
Assemble purchase recommendations for new books and e-resources based on recent user requests, curriculum alignment, and budget, include vendor details and expected delivery dates, and forward to procurement on Monday.
The tools that do the workGoogle Workspacejob descriptionsO*NET

Set up and operate media equipment

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Inventory the media room, label each device with its room asset tag, test projector, sound, and playback on…
Inventory the media room, label each device with its room asset tag, test projector, sound, and playback on the training laptop, record any faults and schedule repairs so the room is ready for Wednesday morning teaching.
The tools that do the workGoogle Workspacejob descriptionsO*NET

Compile lists of books, periodicals, articles, and audio-visual materials on particular subjects.

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Compile exhaustive lists of books, periodicals, journal articles, and audio-visual items on climate…
Compile exhaustive lists of books, periodicals, journal articles, and audio-visual items on climate resilience and urban flooding, record bibliographic details and access links, prioritise authoritative sources, and deliver a searchable annotated list by next Wednesday.
The tools that do the workGoogle WorkspaceO*NET

Respond to customer complaints, taking action as necessary.

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Take ownership of the complaint from Sarah Lim about missing reservation confirmation, investigate…
Take ownership of the complaint from Sarah Lim about missing reservation confirmation, investigate reservation logs and email thread, propose refund or rebooking options, respond to Sarah with decision and next steps within two working days, and log the action for compliance.
The tools that do the workGoogle WorkspaceO*NET

Plan and deliver client-centered programs and services, such as special services for corporate clients, storytelling for children, newsletters, or programs for special groups.

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Design a month-long lunchtime storytelling and research-skills series for corporate client Baxter Ltd, draft…
Design a month-long lunchtime storytelling and research-skills series for corporate client Baxter Ltd, draft session outlines, resource lists, publicity blurb for the newsletter, and a delivery timetable so the first session can run the first Tuesday of next month.
The tools that do the workGoogle WorkspaceO*NET

Locate unusual or unique information in response to specific requests.

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Locate the original 1936 municipal planning map of Riverside and any contemporaneous engineering reports for…
Locate the original 1936 municipal planning map of Riverside and any contemporaneous engineering reports for a historian's request, verify provenance, capture digital copies or high-resolution photographs, and send the materials summary and reproduction terms by Friday.
The tools that do the workGoogle WorkspaceO*NET

Maintain inventory of audio-visual equipment.

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Audit the AV equipment cabinet, verify serial numbers, test projector, mixer and lapel microphones, note…
Audit the AV equipment cabinet, verify serial numbers, test projector, mixer and lapel microphones, note broken or obsolete items for disposal, update the inventory sheet with status and recommend replacements by end of day Thursday.
The tools that do the workGoogle WorkspaceO*NET

Evaluate materials to determine outdated or unused items to be discarded.

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Review the history section collection to identify books not loaned in five years or with superseded editions,…
Review the history section collection to identify books not loaned in five years or with superseded editions, document title, condition and usage statistics, propose discard or replacement list and justify each recommendation for the materials committee meeting next Monday.
The tools that do the workGoogle WorkspaceO*NET

Make information available

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Publish the new data access page, ensure metadata fields map to our ingestion schema, attach the rights and…
Publish the new data access page, ensure metadata fields map to our ingestion schema, attach the rights and retention statement, verify search returns documents for keyword and DOI, and announce availability to Research Services by Friday.
The tools that do the workHypertext markup language HTMLESCO

Analyse library users' queries

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Review the past month of reader enquiries, categorise each by research topic and intent, flag recurring…
Review the past month of reader enquiries, categorise each by research topic and intent, flag recurring evidence gaps, draft three template responses and a recommendation brief for the subject librarians by Wednesday.
The tools that do the workGoogle WorkspaceESCOsee the evidence ↗

Manage digital libraries

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Audit the digital archive for missing metadata and broken links across collections, fix or replace 50…
Audit the digital archive for missing metadata and broken links across collections, fix or replace 50 high-use records, update preservation status and notify Records Management of any access restrictions by next Tuesday.
The tools that do the workExtensible markup language XMLESCOsee the evidence ↗

Confer with teachers to select course materials and to determine which training aids are best suited to particular grade levels.

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Meet with Ms. Lopez, Mr. Chen and the Grade 3 team next Wednesday to review candidate textbooks and hands-on…
Meet with Ms. Lopez, Mr. Chen and the Grade 3 team next Wednesday to review candidate textbooks and hands-on kits, decide which align to the scope-and-sequence, and agree which two training aids we pilot in September.
The tools that do the workGoogle WorkspaceO*NET
START

Evaluate vendor products and performance, negotiate contracts, and place orders.

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Review the three vendor scorecards, draft negotiation points on pricing, delivery and support, then present…
Review the three vendor scorecards, draft negotiation points on pricing, delivery and support, then present recommended contract changes to Procurement and place the order for the preferred vendor by Friday if terms match the budget.
The tools that do the workGoogle WorkspaceO*NET

Assemble and arrange display materials.

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Design and build the spring display for the learning commons: select the 20 highlighted titles, arrange…
Design and build the spring display for the learning commons: select the 20 highlighted titles, arrange signage and interactive prompts, and schedule installation for Monday before first period with clear placement notes for the facilities team.
The tools that do the workAdobe InDesignO*NET

Conduct research

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Conduct a focused literature search on classroom access to digital resources, summarise five high-quality…
Conduct a focused literature search on classroom access to digital resources, summarise five high-quality studies with methodology notes and recommendations, and share the brief with the curriculum lead by Tuesday afternoon.
The tools that do the workGoogle WorkspaceWikipedia

Create information systems

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Map current discovery workflows, list pain points from staff interviews, propose a revised metadata schema…
Map current discovery workflows, list pain points from staff interviews, propose a revised metadata schema and search interface flow, then circulate the prototype and change log to IT and Records for comment within ten days.
The tools that do the workExtensible markup language XMLGoogle WorkspaceWikipedia

Lead educational programs

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Plan and schedule a four-week adult literacy course: finalise learning outcomes, secure classroom and…
Plan and schedule a four-week adult literacy course: finalise learning outcomes, secure classroom and materials, recruit instructors, and publish the enrolment form and calendar to staff and community contacts by next Monday.
The tools that do the workGoogle WorkspaceWikipedia

Says who?

These are the pages we read to build this. Open any of them and check us.

The logs, files & records this job keeps

Shared with other careers — the same record means something different in each.

Related careers

Same family of work — each with its own tasks and prompts.

The LLOS Work Atlas is the world's largest evidenced task library — a map of human work, with a ready prompt behind every task. 1,774 careers · every task named by the sources that witnessed it — O*NET, ESCO, real job descriptions, Wikipedia — and the deepest tasks by several at once. And it is honest about limits: where AI cannot help, the map says so.

The rest of the map

Same library, five ways in.

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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses