6 tasks, each one witnessed by the sources that watched the job — and behind every one, a prompt you can use tonight.
You start by checking the cellar and daily covers: inspect temperature, humidity, and any deliveries. Use CellarTracker or your restaurant’s inventory (Plex or similar) to see stock levels and bottles moved the previous night.
Before service you brief servers on specials and pairings, update the printed or digital wine list, and taste a few wines. During service you recommend wines, open and decant bottles, and rotate stock as needed; after closing you log sales and note reorder needs in WineDirect or Wine-Searcher.
Learn your venue’s inventory system first (many use Plex). That’s where you track quantities, costs, and stock rotation daily. Next, use CellarTracker to research bottle histories and Vivino or Wine-Searcher to check current market prices and availability.
For ordering and dropshipping, get familiar with WineDirect or your distributor portal so you can place orders, check shipping, and match vintages to menu needs.
Ask two quick questions: what dish are they having and do they prefer red, white, or something else? Use simple rules—acidic dishes like ceviche pair with high-acid whites; rich steak pairs with structured reds—and cite the menu ingredient (e.g., ‘grilled ribeye → Cabernet’).
If unsure, look up the bottle on Vivino or Wine-Searcher for tasting notes and price, or check your list for an affordable similar style to match budget.
Apps (Vivino, Wine-Searcher) help with quick facts, prices, and user ratings, but they don’t read the dining room or tailor suggestions to a guest’s mood and budget. Use them as tools to confirm vintage, price, or tasting notes—not as a full replacement.
Combine app data with your taste memory and service skills: AI speeds research, you make the final recommendation and perform service tasks like decanting and opening.
Run short, focused shifts: 10–15 minute pre-shift teasers covering one grape, one pairing rule, and one service step (how to hold a bottle, what decanting looks like). Use actual bottles from your list and role-play ordering scenarios.
Record a one-page cheat sheet or a quick video demo (phone is fine) and add notes in Plex or your internal system so servers can refresh before shifts.
Typical restaurant wine markups are 2–4× wholesale price; house pours and by-the-glass often have higher percentage markups. Aim for a by-the-glass cost around 20–30% of the pour price to keep margins healthy.
Track actual margins in your POS or Plex and compare to Wine-Searcher retail prices to spot over- or under-priced listings. Use these numbers to decide what to promote.
Listening and translating guest preferences into a confident choice. That means asking quick, clear questions about taste and budget, then picking a bottle you can describe in one sentence that connects to the meal.
All other skills—decanting smoothly, managing CellarTracker or WineDirect, writing the list—are important, but reading a guest and securing their trust makes the sale and the experience.