Handle Routine Inquiries

Handle Routine Inquiries in Adobe Acrobat — with two ready prompts: the immediate one, and the one that makes it stick. 1 real situation leads here.

2prompt heights
1situation
1role does it
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The moments that lead here

If one of these is your afternoon, you are in the right place.

Answer routine phone and email questions about court dates, fees, and where to file paperwork so the public isn't left waiting.

2 ready prompts

Written for the moment this actually comes up.

Execute — do the immediate task

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Reply to caller [caller=Jane Morales] asking next available arraignment dates and where to file a…
Reply to caller [caller=Jane Morales] asking next available arraignment dates and where to file a motion: attach the two-page calendar PDF and the filing instructions PDF, email from the court account, and save a copy to SharePoint today.

Improve — make it easier to accept

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Draft a short email to [contact=Jane Morales] answering her arraignment date options, list required…
Draft a short email to [contact=Jane Morales] answering her arraignment date options, list required fees and where to file motions, attach the one-page filing checklist and a highlighted calendar PDF, and flag any forms she might forget so she doesn't return with incomplete paperwork.

Who does this, and with what

The same task is different work inside a different job.

Court ClerkAdobe Acrobat ProMicrosoft Outlookalso: Answer Court Information Requestsalso: Manage Public Communications

Next to this one

Other convince work people do in Adobe Acrobat.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.