Track Returned SLAs

Track Returned SLAs in Adobe Acrobat — with three ready prompts, from the immediate task to the lasting pattern. 2 real situations lead here.

3prompt heights
2situations
1role does it
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The moments that lead here

If one of these is your afternoon, you are in the right place.

Track which customers have returned signed SLAs and remind those who haven't.Tracking which customers returned signed SLAs and chasing the rest.

3 ready prompts

Written for the moment this actually comes up.

Execute — do the immediate task

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Generate a report of which customers have returned signed SLAs from the [month=May] renewals and…
Generate a report of which customers have returned signed SLAs from the [month=May] renewals and send reminder emails to the five accounts missing signatures, scheduling reminders for next [deadline=Tuesday].

Improve — make it easier to accept

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Before sending reminders, surface the missing accounts and the exact SLA pages unsigned, draft a…
Before sending reminders, surface the missing accounts and the exact SLA pages unsigned, draft a short reminder that states the deadline and consequence of delay, and stagger reminders to each account owner so the procurement lead doesn't get overwhelmed and will act faster.

Decide — diagnose the stuck moment

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I'm three days into a two-week SLA acceptance window and only 40% of customers have returned signed…
I'm three days into a two-week SLA acceptance window and only 40% of customers have returned signed SLAs. I need to prioritise reminders without annoying decision-makers. Tell me how to triage which accounts to nudge now versus later, the wording of a concise reminder for each tier, and the soft escalation I can use if there's still no response in four days.

Who does this, and with what

The same task is different work inside a different job.

Customer Success ManagerAdobe Acrobat ProAdobe AcrobatSalesforcealso: Monitor Signature Statusalso: Remind Outstanding Signatures

Next to this one

Other record work people do in Adobe Acrobat.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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