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We keep chasing mispaid invoices because corrected versions aren't clearly labeled or linked to the original.
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Written for the moment this actually comes up.
Become — change the pattern
+Across the last [N=15] corrected invoices I sent, [M=3] led to duplicate payments because the…
Become — change the pattern
+Across the last [N=15] corrected invoices I sent, [M=3] led to duplicate payments because the customer didn't realize the new one replaced the old. Propose a small standard for corrected invoice files and the sending note that reduces duplicate payments and is acceptable to AP teams. Include the single habit I should coach the CS team to use every time we correct billing.
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Customer Service RepresentativeAdobe Acrobat
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