How do I make sure my manager signs in the correct order if there are multiple signers?

When you set up the signature request, choose 'SEQUENTIAL' routing. This makes sure each person signs one after another, in the order you set. Use 'PARALLEL' if the signing order does not matter.

What should I do if my manager says they did not receive the e-signature request?

First, check for typos in your manager's email address when you sent the request. Next, ask your manager to check their spam or junk mail folder. Contact your IT department and ask them to add 'adobesign@adobesign.com' to the company's approved sender list (allowlist). This prevents future requests from being blocked.

What is the difference between sequential and parallel routing for signatures?

Routing Type How it Works Best Use. Sequential Signers receive the document one after another, in a specific order. For approvals where one person must sign before the next (e.g., manager then director). Parallel All signers receive the document at the same time and can sign independently. When the order of signatures does not matter (e.g., multiple team members signing a group agreement).

Immediate Manager Sign-Off in Adobe Acrobat — AI Prompts

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CDecide — “help me choose”A contractor's start is tonight and provisioning hangs on a manager's permission email that…+

A contractor's start is tonight and provisioning hangs on a manager's permission email that hasn't been answered. I can resend, escalate, or call. Diagnose whether this looks like simple neglect, a required policy choke, or silent refusal. Suggest the exact, minimal permission request email that makes approval trivial for the manager to click, and tell me what wording I must avoid so I don't create a paper trail that Legal will later question.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

AllowlistTelling your email system to always accept emails from a certain address.ExampleAdding your client's email to your allowlist ensures their messages never go to spam.

Who does this

1 role

Network Administrator

FAQ

about this task

When you set up the signature request, choose 'SEQUENTIAL' routing.
This makes sure each person signs one after another, in the order you set.
Use 'PARALLEL' if the signing order does not matter.

It's very important because if a document is missing a signature field, your manager cannot sign it. This is the most common reason why signature requests fail. Always check each document carefully before sending to avoid delays and frustration.

First, check for typos in your manager's email address when you sent the request.
Next, ask your manager to check their spam or junk mail folder.
Contact your IT department and ask them to add 'adobesign@adobesign.com' to the company's approved sender list (allowlist). This prevents future requests from being blocked.

Adding authentication, such as an SMS code or email code, makes the e-signature more secure by confirming the signer's identity. Before signing, the recipient must enter a unique code sent to their phone or email. This extra step ensures that only the intended person can access and sign the document, which is crucial for high-value or sensitive agreements.

Routing Type	How it Works	Best Use
Sequential	Signers receive the document one after another, in a specific order.	For approvals where one person must sign before the next (e.g., manager then director).
Parallel	All signers receive the document at the same time and can sign independently.	When the order of signatures does not matter (e.g., multiple team members signing a group agreement).

Immediate Manager Sign-Off

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