How do I make sure my e-signature requests do not go to spam?

Ask your IT team to add 'adobesign@adobesign.com' to your company's email allowlist. This tells your email system that these emails are safe. Tell recipients to check their spam or junk folders if they do not see the email. Make sure your sender profile name is not blank, as this can also cause emails to be rejected by Outlook.

What is the difference between sequential and parallel signing order?

Signing Order Description Best Use. SEQUENTIAL People sign one after another, in a specific order. Person A signs, then Person B, then Person C. Good for approvals where one person must sign before the next, like a manager then a director. PARALLEL All people can sign at the same time. The order does not matter. Good when many people need to acknowledge something, and their order is not important.

If a recipient says they did not get the e-signature request, what should I check first?

Check for typos in the recipient's email address. Ask the recipient to check their spam or junk email folder. Confirm that 'adobesign@adobesign.com' is allowed by their email system.

Routine Acknowledgement Tracking in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”We keep relying on inbox replies to confirm policy receipt and it’s unreliable. I want a…+

We keep relying on inbox replies to confirm policy receipt and it’s unreliable. I want a lightweight, repeatable acknowledgement workflow so sign-off rates improve. Explain the common failure that keeps acknowledgements patchy, recommend one tracking mechanism and one behavioural nudge that raises on-time acknowledgements without heavy policing.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and sign in to your account.
2
Select Home from the left navigation pane.
3
Under Agreements, click Adobe Acrobat Sign.
4
Locate the agreement you want to track in the list of documents.
5
Select the checkbox next to the agreement you want to monitor.
6
View the right pane for real-time status updates, including which recipients have signed and which are pending.
NoteYou can also see a complete history of actions taken on the agreement.
Best practiceIf you frequently send agreements to multiple recipients, use the status column to quickly scan which documents are awaiting signatures versus completed. This is especially helpful for high-volume workflows.

In the appWith the API

Yes

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

allowlistTo allowlist means to mark an email address as safe so its emails always arrive in your inbox.

Who does this

1 role

PMO Analyst

FAQ

about this task

Ask your IT team to add 'adobesign@adobesign.com' to your company's email allowlist. This tells your email system that these emails are safe.
Tell recipients to check their spam or junk folders if they do not see the email.
Make sure your sender profile name is not blank, as this can also cause emails to be rejected by Outlook.

Signing Order	Description	Best Use
SEQUENTIAL	People sign one after another, in a specific order. Person A signs, then Person B, then Person C.	Good for approvals where one person must sign before the next, like a manager then a director.
PARALLEL	All people can sign at the same time. The order does not matter.	Good when many people need to acknowledge something, and their order is not important.

It is very important to make sure every document you attach has a signature field. This is the main reason why e-signature requests fail. If a document is missing a field, the recipient cannot sign it. This stops the whole process and causes delays. Always double-check all attached files before you send them.

The Acrobat Sign API is a way for computer programs to talk to Acrobat Sign. It lets you send and manage agreements automatically without using the Acrobat program directly. You can use it to send documents for e-signature, track their status, and get information about signed agreements. This is useful for businesses that send many documents and want to save time.

Check for typos in the recipient's email address.
Ask the recipient to check their spam or junk email folder.
Confirm that 'adobesign@adobesign.com' is allowed by their email system.

Routine Acknowledgement Tracking

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails