How do I make sure my e-signature request gets to the right person and isn't marked as spam?

Double-check every email address for typos before sending. Confirm with your IT team that 'adobesign@adobesign.com' is on your organization's allowlist to prevent it from being blocked by spam filters. Make sure your sender profile name is not blank, as this can sometimes trigger spam filters.

What is the difference between 'SEQUENTIAL' and 'PARALLEL' signing order in Acrobat Sign?

Signing Order When to Use Process. SEQUENTIAL For approvals that must happen step-by-step (e.g., manager then director). Each signer gets the document only after the previous signer has finished. PARALLEL When multiple people can sign at the same time and order doesn't matter. All signers receive the document at once and can sign independently.

What should I do if a signer tells me they didn't get the e-signature request, even after I checked their email address?

First, ask the signer to check their spam or junk folder in their email. Next, contact your IT department and ask them to add 'adobesign@adobesign.com' to your organization's email allowlist. This is a common solution. Finally, review the document to ensure every attached file has at least one signature field; missing fields can sometimes prevent delivery.

Routine Approval Bottleneck in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”In the last year I submitted seven researcher access-exception requests; four turned into long…+

In the last year I submitted seven researcher access-exception requests; four turned into long email chains with Legal and three were obvious and approved quickly. This wastes everyone’s time. Identify the recurring reasons some requests balloon (missing justification, poor redaction plan, unclear timeline) and prescribe one pre-check I can run that will make most exceptions resolvable without Legal’s inbox.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your document in Adobe Acrobat Pro.
2
Select Tools from the top menu.
3
Click Request E-signatures.
4
In the E-Sign tool menu, select Request E-signatures again if prompted.
5
Under Add Recipients, enter the email addresses of all signers in the order you want them to sign.
CautionRecipients will be notified and able to sign only in the order listed.
6
Ensure the Set signing order toggle is enabled (ON).
NoteIf this toggle is off, all recipients can sign in any order (parallel signing).
7
Click and drag recipients to rearrange their order if needed.
8
Click Next to continue setting up fields and sending the document.
9
Assign signature fields to each recipient as required.
10
Click Send to start the signing process in the specified order.
11
Best practiceIf you need multiple people to sign at the same step (e.g., a group), use 'recipient groups'—this allows any one member of the group to sign at their turn. (Adobe Sign user guide)

In the appWith the API

Acrobat Pro desktop app

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

Sequential signingSigners complete the document one after another in a specific order.ExampleThe employee signs the performance review first, then their manager, and finally HR.

Parallel signingSigners can complete the document at the same time, without waiting for others.ExampleThe two co-owners signed the agreement at the same time, without waiting for each other.

The real tasks

the one, listed here

I keep getting stalled on access-exception approvals that should be routine

FAQ

about this task

Double-check every email address for typos before sending.
Confirm with your IT team that 'adobesign@adobesign.com' is on your organization's allowlist to prevent it from being blocked by spam filters.
Make sure your sender profile name is not blank, as this can sometimes trigger spam filters.

Signing Order	When to Use	Process
SEQUENTIAL	For approvals that must happen step-by-step (e.g., manager then director).	Each signer gets the document only after the previous signer has finished.
PARALLEL	When multiple people can sign at the same time and order doesn't matter.	All signers receive the document at once and can sign independently.

Adding authentication, like an SMS code or email code, is important for high-value or sensitive agreements. It adds an extra layer of security. This makes sure that only the intended person can access and sign the document, proving their identity more strongly than just an email address alone.

First, ask the signer to check their spam or junk folder in their email.
Next, contact your IT department and ask them to add 'adobesign@adobesign.com' to your organization's email allowlist. This is a common solution.
Finally, review the document to ensure every attached file has at least one signature field; missing fields can sometimes prevent delivery.

The Acrobat Sign API is a tool for developers to connect other systems with Acrobat Sign. It allows you to automate tasks like sending documents for e-signature, managing agreements, and tracking their status. For approvals, you can set up your internal systems to automatically send contracts or forms for signature without manual steps, speeding up routine processes and reducing bottlenecks.

Routine Approval Bottleneck

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails