How do I make sure my e-signature requests do not go to spam?

Ask your IT team to add 'adobesign@adobesign.com' to your company's safe sender list. Make sure your sender profile name is not blank, as this can also trigger spam filters.

What is the difference between 'SEQUENTIAL' and 'PARALLEL' signer routing?

Routing Type How it Works When to Use. SEQUENTIAL Signers get the document one after the other, in a specific order. For approvals where one person must sign before the next, like a chain of command. PARALLEL All signers get the document at the same time. When the order of signatures does not matter, and everyone can sign independently.

What should I do if a signer says they did not receive the e-signature request?

First, check the recipient's email address for any typos. Ask the recipient to check their spam or junk mail folder. Confirm with your IT team that 'adobesign@adobesign.com' is allowed through your company's email filters.

Prefill Application Fields in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Pre-fill routine application fields for borrower [borrower=Kevin Liu]: autofill name, address,…+

Pre-fill routine application fields for borrower [borrower=Kevin Liu]: autofill name, address, employer, and loan amount into the standard loan application form so the file is ready for underwriting review without manual retyping later.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Before handing [borrower=Kevin Liu]'s file to underwriting, reduce rework: apply the form field…+

Before handing [borrower=Kevin Liu]'s file to underwriting, reduce rework: apply the form field template to the standard loan form, prefill name, address, employer, loan amount and income lines, and flag any fields left blank or inconsistent with uploaded ID for quick human check.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open a spreadsheet application (e.g., Microsoft Excel, Google Sheets).
2
Create a new spreadsheet.
3
Enter column headers in the first row. Required: Email. Optional: Name, Custom Field 1, etc., as defined by your template.
NoteColumn names must match the merge fields in your agreement template if you want to personalize documents.
4
Enter recipient details in each subsequent row under the appropriate columns.
CautionEach row represents a unique recipient. Do not leave the Email field blank.
5
Save the file as CSV (Comma delimited) (*.csv).
6
Ensure the CSV is encoded in UTF-8 format.
CautionNon-UTF-8 encoding may cause errors, especially with non-Latin characters.
7
In Adobe Acrobat Sign, go to Home.
8
Click Send in bulk.
9
Upload your CSV file when prompted.
10
Map CSV columns to template fields if required.
Best practiceIf you frequently send to large groups, consider creating a reusable template library to streamline future bulk sends.

In the appWith the API

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Signer routingThe order in which people receive and sign a document, either one by one or all at once.ExampleThe Signer routing sent the contract to the manager first, then to legal, and finally to the CEO.

The real tasks

the one, listed here

Fill in routine application fields for a borrower so the file is ready for review without manual retyping later.

FAQ

about this task

Ask your IT team to add 'adobesign@adobesign.com' to your company's safe sender list.
Make sure your sender profile name is not blank, as this can also trigger spam filters.

Routing Type	How it Works	When to Use
SEQUENTIAL	Signers get the document one after the other, in a specific order.	For approvals where one person must sign before the next, like a chain of command.
PARALLEL	All signers get the document at the same time.	When the order of signatures does not matter, and everyone can sign independently.

Adding authentication, like an email or SMS code, makes sure only the correct person can sign the document. This adds an extra layer of security for important agreements, helping to prevent fraud and confirm the signer's identity. It protects both you and the signer.

First, check the recipient's email address for any typos.
Ask the recipient to check their spam or junk mail folder.
Confirm with your IT team that 'adobesign@adobesign.com' is allowed through your company's email filters.

You can use the Acrobat Sign API to automate this. First, you need to define the 'AgreementInfo' and 'FileInfo' for each document you want to send. Then, you will make a POST request to the '/api/rest/v6/agreements' endpoint. The API will return an 'agreementId' which you can use for tracking and managing the agreement later. This is useful for large-scale operations.

Prefill Application Fields

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails