How do I check the status of my sent acknowledgements in Acrobat Sign?

Open the E-Sign tool in Acrobat. Look for the 'Manage' or 'Track' section. You will see a list of documents you sent and their current status, like 'sent', 'viewed', or 'acknowledged'.

Why would an acknowledgement request not be delivered to a recipient?

Recipient email typo: Double-check the email address for mistakes. Spam filter: The email 'adobesign@adobesign.com' might be blocked by their email system. Ask them to allowlist it. Missing signature field: If a document needs a signature but has no field, it can cause issues. Ensure all necessary fields are present.

What is the difference between 'sequential' and 'parallel' routing for acknowledgements?

Routing Type Description. Sequential Recipients acknowledge one after another, in a specific order (e.g., A then B then C). Use this for approvals that need a hierarchy. Parallel All recipients get the request at the same time and can acknowledge in any order. Use this when the order does not matter.

What should I do if a recipient says they did not get the acknowledgement email from Acrobat Sign?

First, check the email address you entered for typos. Ask the recipient to check their spam or junk mail folder. Suggest they add 'adobesign@adobesign.com' to their email safe senders list or allowlist. If they are in an organization, ask their IT team to allowlist 'adobesign@adobesign.com' for the whole company.

Track Acknowledgements in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Share the new [sales playbook PDF] with all [recipients=field reps] via a tracked link, require…+

Share the new [sales playbook PDF] with all [recipients=field reps] via a tracked link, require [acknowledgement] on receipt, and monitor who has signed off so I can follow up with anyone who hasn't by the [deadline=end of the month].

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Before sending to field reps, surface the changes: add a one-page 'What's new' at the top, mark…+

Before sending to field reps, surface the changes: add a one-page 'What's new' at the top, mark sections that change quota or process, and set the send to require acknowledgement with automatic reminders after [days=5] business days so I can report adoption to the regional managers.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and sign in to your account.
2
Select Home from the left navigation pane.
3
Under Agreements, click Adobe Acrobat Sign.
4
Locate the agreement you want to track in the list of documents.
5
Select the checkbox next to the agreement you want to monitor.
6
View the right pane for real-time status updates, including which recipients have signed and which are pending.
NoteYou can also see a complete history of actions taken on the agreement.
Best practiceIf you frequently send agreements to multiple recipients, use the status column to quickly scan which documents are awaiting signatures versus completed. This is especially helpful for high-volume workflows.

In the appWith the API

Yes

Glossary

words on this page

AcknowledgementWhen someone confirms they have received and read a document.ExampleSigning the form serves as an Acknowledgement that you have received and understood the policy.

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Who does this

1 role

Sales Executive

FAQ

about this task

Open the E-Sign tool in Acrobat.
Look for the 'Manage' or 'Track' section.
You will see a list of documents you sent and their current status, like 'sent', 'viewed', or 'acknowledged'.

Recipient email typo: Double-check the email address for mistakes.
Spam filter: The email 'adobesign@adobesign.com' might be blocked by their email system. Ask them to allowlist it.
Missing signature field: If a document needs a signature but has no field, it can cause issues. Ensure all necessary fields are present.

Routing Type	Description
Sequential	Recipients acknowledge one after another, in a specific order (e.g., A then B then C). Use this for approvals that need a hierarchy.
Parallel	All recipients get the request at the same time and can acknowledge in any order. Use this when the order does not matter.

Yes, you can add authentication to your acknowledgement requests. This makes them more secure. You can choose to require recipients to enter an email verification code or an SMS code. This is good for important or high-value documents where you need to be sure of the recipient's identity.

First, check the email address you entered for typos.
Ask the recipient to check their spam or junk mail folder.
Suggest they add 'adobesign@adobesign.com' to their email safe senders list or allowlist.
If they are in an organization, ask their IT team to allowlist 'adobesign@adobesign.com' for the whole company.

Track Acknowledgements

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails