How do I make sure my e-signature request does not go into the recipient's spam folder?

Ask the recipient to add 'adobesign@adobesign.com' to their safe sender list. Check that your sender profile name is not blank, as this can sometimes trigger spam filters. Confirm the recipient's email address is correct to avoid delivery issues.

What is the difference between 'SEQUENTIAL' and 'PARALLEL' signing order in Acrobat Sign?

Signing Order Description Best Use Case. SEQUENTIAL Signers must sign one after another, in the exact order you set. For approvals where one person's sign-off is needed before the next, like a manager then a director. PARALLEL All signers can sign at any time, and the order does not matter. When multiple people need to sign but their order doesn't affect the process, like multiple team members.

What should I do if a recipient says they did not receive the e-signature request, even after checking their spam folder?

First, double-check the recipient's email address for any typos in Acrobat Sign. Confirm with your IT team or email administrator that 'adobesign@adobesign.com' is on your organization's allowlist to prevent it from being blocked. Ask the recipient to check their email's 'Other' or 'Junk' folders, as some mail systems sort emails differently. Consider resending the request after confirming the email address and allowlist status.

Request Signed Attestations in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Send the attestation form to local leads in Germany, Spain and Italy as a bulk signature…+

Send the attestation form to local leads in Germany, Spain and Italy as a bulk signature request using the [csv] with their emails, collect signed attestations within two weeks, and track who hasn't signed.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Before bulk sending, validate the [csv] against our regional contact list, add a one-line…+

Before bulk sending, validate the [csv] against our regional contact list, add a one-line instruction at the top of the attestation clarifying market-specific options, set a [deadline=two-week] deadline, enable reminder emails at day [reminder=7], and produce a status report showing signatures per country so I can escalate missing responses.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Signature fieldA special box on a document where a person can type or draw their e-signature.ExampleClicking the signature field on the online form allows you to type your name.

Who does this

1 role

Regulatory Affairs Analyst

FAQ

about this task

Ask the recipient to add 'adobesign@adobesign.com' to their safe sender list.
Check that your sender profile name is not blank, as this can sometimes trigger spam filters.
Confirm the recipient's email address is correct to avoid delivery issues.

Signing Order	Description	Best Use Case
SEQUENTIAL	Signers must sign one after another, in the exact order you set.	For approvals where one person's sign-off is needed before the next, like a manager then a director.
PARALLEL	All signers can sign at any time, and the order does not matter.	When multiple people need to sign but their order doesn't affect the process, like multiple team members.

Adding authentication, such as an SMS code or email code, for high-value agreements helps to confirm the signer's identity. This extra step makes the e-signature more secure and legally stronger. It reduces the risk of someone signing who is not authorized, protecting both parties involved in the agreement.

First, double-check the recipient's email address for any typos in Acrobat Sign.
Confirm with your IT team or email administrator that 'adobesign@adobesign.com' is on your organization's allowlist to prevent it from being blocked.
Ask the recipient to check their email's 'Other' or 'Junk' folders, as some mail systems sort emails differently.
Consider resending the request after confirming the email address and allowlist status.

The Acrobat Sign API (Application Programming Interface) is a tool for developers to integrate e-signature capabilities directly into their own applications or systems. You can use it to automatically send documents for signature, manage agreements, and track their status without manually using the Acrobat desktop application. It allows for defining agreement details and file information programmatically, returning an 'agreementId' for further actions.

Request Signed Attestations

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails