How do I make sure my e-signature requests are delivered and not sent to spam?

Check recipient email addresses carefully for typos. Tell recipients to check their spam or junk folders. Ask your email administrator to 'allowlist' adobesign@adobesign.com so it's never marked as spam.

What is the difference between sequential and parallel signing order for an agreement?

Signing Order How it works When to use it. Sequential Signers get the document one after another in a specific order (A, then B, then C). Use for approvals where one person must sign before the next, like a manager's approval. Parallel All signers get the document at the same time. The order they sign does not matter. Use when multiple people need to sign, but their order is not important, like a group consent.

What should I do if a recipient says they cannot sign because a signature field is missing?

This is a common issue. It means you likely forgot to place a signature field for that person on one of the documents. Always confirm every attached document has a signature field for each recipient before sending.

Track Signed Consent in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Send the [permissions request PDF] to rights holder [approver=Maria Gomez] for signature, track…+

Send the [permissions request PDF] to rights holder [approver=Maria Gomez] for signature, track when the signed consent returns, and notify me if it hasn't returned by [deadline=Friday the 25th] so the exhibit schedule doesn't slip.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Make the [permissions request] less likely to stall — surface the exact usage terms and…+

Make the [permissions request] less likely to stall — surface the exact usage terms and [exhibition dates] up front, include a clear signature block and a one‑sentence explanation of consequences if consent is delayed, set an automated reminder for [approver=Maria] on Thursday, and report back any clauses she might push on so we can negotiate quickly.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and sign in to your account.
2
Select Home from the left navigation pane.
3
Under Agreements, click Adobe Acrobat Sign.
4
Locate the agreement you want to track in the list of documents.
5
Select the checkbox next to the agreement you want to monitor.
6
View the right pane for real-time status updates, including which recipients have signed and which are pending.
NoteYou can also see a complete history of actions taken on the agreement.
Best practiceIf you frequently send agreements to multiple recipients, use the status column to quickly scan which documents are awaiting signatures versus completed. This is especially helpful for high-volume workflows.

In the appWith the API

Yes

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

routingRouting is the order in which people receive and sign a document.ExampleThe routing for the expense report ensures it goes to your manager, then finance, for approval.

Who does this

1 role

Historian

FAQ

about this task

Check recipient email addresses carefully for typos.
Tell recipients to check their spam or junk folders.
Ask your email administrator to 'allowlist' adobesign@adobesign.com so it's never marked as spam.

Signing Order	How it works	When to use it
Sequential	Signers get the document one after another in a specific order (A, then B, then C).	Use for approvals where one person must sign before the next, like a manager's approval.
Parallel	All signers get the document at the same time. The order they sign does not matter.	Use when multiple people need to sign, but their order is not important, like a group consent.

Adding authentication, like an SMS code or email code, makes sure only the correct person signs important documents. This adds an extra layer of security. It helps to prove the signer's identity for agreements that are very valuable or sensitive, reducing risks.

This is a common issue. It means you likely forgot to place a signature field for that person on one of the documents.
Always confirm every attached document has a signature field for each recipient before sending.

The Acrobat Sign API is a tool for developers to connect other software with Adobe Acrobat Sign. It allows you to automate tasks like sending agreements for signature, getting updates on their status, and managing signed documents without using the Acrobat desktop app. This is useful for integrating e-signatures into existing business systems and workflows, making processes faster and more efficient.

Track Signed Consent

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails