How do I make sure my e-signature requests don't go to spam?

Ask your email administrator to 'allowlist' adobesign@adobesign.com. This tells your email system that messages from this address are safe. Make sure your sender profile name is filled in, as a blank name can sometimes trigger spam filters.

What is the difference between sequential and parallel signing order?

Signing Order Description Best For. Sequential Signers receive the document one by one, in the order you set. The next signer only gets it after the previous one signs. Hierarchical approvals, like a manager then a director. Parallel All signers receive the document at the same time. They can sign in any order, and the document is complete when everyone has signed. Getting signatures from multiple team members where the order doesn't matter.

What should I do if a signer says they never received my e-signature request?

First, check for typos in the recipient's email address in your request details. Second, ask the signer to check their spam or junk mail folder. Sometimes, the request might end up there. Third, ensure your organization's email system has 'adobesign@adobesign.com' added to its allowlist to prevent future delivery issues.

Secure Signatures Quickly in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

CDecide — “help me choose”The buyers gave me an offer this morning and the sellers' agent texted they’ll be out showing…+

The buyers gave me an offer this morning and the sellers' agent texted they’ll be out showing in two hours. I have the offer, photos, and the disclosure ready but I’m jittery about sending anything that looks sloppy or leaks financials. Tell me whether to present the offer as a single combined PDF or as separate files, who I should copy (seller, listing broker, lender, title) on the first send, and give me a concise note that pushes for an acknowledgement within three hours without sounding alarmist.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Sequential signingSigners complete the document one after another in a specific order.ExampleThe employee signs the performance review first, then their manager, and finally HR.

Who does this

1 role

Real Estate Agent

FAQ

about this task

Ask your email administrator to 'allowlist' adobesign@adobesign.com. This tells your email system that messages from this address are safe.
Make sure your sender profile name is filled in, as a blank name can sometimes trigger spam filters.

Signing Order	Description	Best For
Sequential	Signers receive the document one by one, in the order you set. The next signer only gets it after the previous one signs.	Hierarchical approvals, like a manager then a director.
Parallel	All signers receive the document at the same time. They can sign in any order, and the document is complete when everyone has signed.	Getting signatures from multiple team members where the order doesn't matter.

Adding authentication, like an email or SMS code, makes sure only the correct person can sign the document. This is very important for high-value or sensitive agreements because it adds an extra layer of security and helps prove who signed the document, making the e-signature more reliable.

First, check for typos in the recipient's email address in your request details.
Second, ask the signer to check their spam or junk mail folder. Sometimes, the request might end up there.
Third, ensure your organization's email system has 'adobesign@adobesign.com' added to its allowlist to prevent future delivery issues.

Yes, Adobe Acrobat allows you to track the status of all your e-signature requests. You can see who has viewed, signed, or still needs to sign the document. This helps you manage your documents and follow up with signers if needed.

Secure Signatures Quickly

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails