How do I make sure my e-signature request does not go to spam?

Check that the recipient's email address is spelled correctly. Make sure adobesign@adobesign.com is added to your email system's allowed list. Ensure your sender profile name is not blank, as this can also cause spam issues.

What is the difference between 'SEQUENTIAL' and 'PARALLEL' signer routing?

Routing Type How it Works When to Use. SEQUENTIAL Signers receive the document one after another in a set order (A, then B, then C). For approvals where one person must sign before the next, like a chain of command. PARALLEL All signers receive the document at the same time and can sign in any order. When the order of signatures does not matter, and you want to get all signatures quickly.

If a signer says they did not get my e-signature request, what should I check first?

Check for typos in the recipient's email address. Confirm that you placed signature fields on all attached documents. Ask the recipient to check their spam or junk mail folder.

Ad-Hoc Signature Delays in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”Across exchange authorizations this quarter, [pct=18%] were delayed waiting for a signature.…+

Across exchange authorizations this quarter, [pct=18%] were delayed waiting for a signature. Recommend a streamlined signature request phrasing and one process tweak—like where to place the authorization link in the email—that will increase same-day signatures without making customers feel pressured.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and go to the Manage page.
2
Single-click the agreement you want to review.
3
Click the Remind button.
4
Set the reminder frequency if prompted.
5
Click Create to install the reminder.

In the appWith the API

Available in Adobe Acrobat desktop and web (Acrobat Sign).

Not covered in this user workflow.

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

routingRouting is the order in which people receive and sign a document.ExampleThe routing for the expense report ensures it goes to your manager, then finance, for approval.

Who does this

1 role

Customer Service Representative

FAQ

about this task

Check that the recipient's email address is spelled correctly.
Make sure adobesign@adobesign.com is added to your email system's allowed list.
Ensure your sender profile name is not blank, as this can also cause spam issues.

Routing Type	How it Works	When to Use
SEQUENTIAL	Signers receive the document one after another in a set order (A, then B, then C).	For approvals where one person must sign before the next, like a chain of command.
PARALLEL	All signers receive the document at the same time and can sign in any order.	When the order of signatures does not matter, and you want to get all signatures quickly.

It is important because if a document is attached but has no signature field, the recipient cannot sign it. This is the most common reason why e-signature requests fail. Always double-check each document before you send it to make sure all necessary fields are placed correctly for every signer.

Authentication means adding an extra step to check a signer's identity, like sending a code to their email or phone (SMS). This matters for high-value agreements because it adds more security and proves who signed the document. It helps make sure only the right person can access and sign the agreement, protecting important contracts.

Check for typos in the recipient's email address.
Confirm that you placed signature fields on all attached documents.
Ask the recipient to check their spam or junk mail folder.

Ad-Hoc Signature Delays

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails