How do I make sure my e-signature requests don't go to spam?

Ask your email administrator to 'allowlist' adobesign@adobesign.com. Make sure your sender profile name is not blank, as this can also cause emails to be marked as spam.

What is the difference between sequential and parallel signing order?

Signing Order Description Best For. Sequential Signers receive the document one after another, in a set order (e.g., A then B then C). Hierarchical approvals where one person must sign before the next. Parallel All signers receive the document at the same time and can sign in any order. Situations where multiple people need to sign, but the order does not matter.

What should I do if a signer says they never received the e-signature request?

First, double-check the recipient's email address for any typos. Confirm that every attached document has a signature field placed on it, as missing fields can cause delivery issues. Ask the recipient to check their spam or junk folder. Suggest they ask their IT department to allowlist adobesign@adobesign.com to prevent future emails from being blocked.

Approval Delays Consume Afternoons in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”Across the last 30 memos, where do approvals stall—unclear required fields, wrong approvers, or…+

Across the last 30 memos, where do approvals stall—unclear required fields, wrong approvers, or lack of reminders—and recommend one tweak to my send process (standardized routing order, required fields, or automated reminders) that will reduce back-and-forth and shorten approval time consistently.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your document in Adobe Acrobat Pro.
2
Select Tools from the top menu.
3
Click Request E-signatures.
4
In the E-Sign tool menu, select Request E-signatures again if prompted.
5
Under Add Recipients, enter the email addresses of all signers in the order you want them to sign.
CautionRecipients will be notified and able to sign only in the order listed.
6
Ensure the Set signing order toggle is enabled (ON).
NoteIf this toggle is off, all recipients can sign in any order (parallel signing).
7
Click and drag recipients to rearrange their order if needed.
8
Click Next to continue setting up fields and sending the document.
9
Assign signature fields to each recipient as required.
10
Click Send to start the signing process in the specified order.
11
Best practiceIf you need multiple people to sign at the same step (e.g., a group), use 'recipient groups'—this allows any one member of the group to sign at their turn. (Adobe Sign user guide)

In the appWith the API

Acrobat Pro desktop app

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

Sequential signingSigners complete the document one after another in a specific order.ExampleThe employee signs the performance review first, then their manager, and finally HR.

Parallel signingSigners can complete the document at the same time, without waiting for others.ExampleThe two co-owners signed the agreement at the same time, without waiting for each other.

The real tasks

the one, listed here

Routine memos take up most of my afternoons because approvals drag on

FAQ

about this task

Ask your email administrator to 'allowlist' adobesign@adobesign.com.
Make sure your sender profile name is not blank, as this can also cause emails to be marked as spam.

Signing Order	Description	Best For
Sequential	Signers receive the document one after another, in a set order (e.g., A then B then C).	Hierarchical approvals where one person must sign before the next.
Parallel	All signers receive the document at the same time and can sign in any order.	Situations where multiple people need to sign, but the order does not matter.

Adding authentication, like an email or SMS code, makes sure only the correct person can sign the document. For important agreements, this extra step protects against fraud and makes the signature more secure and legally sound.

First, double-check the recipient's email address for any typos.
Confirm that every attached document has a signature field placed on it, as missing fields can cause delivery issues.
Ask the recipient to check their spam or junk folder.
Suggest they ask their IT department to allowlist adobesign@adobesign.com to prevent future emails from being blocked.

The Acrobat Sign API is a tool for developers that allows computer programs to send documents for e-signature automatically. This means you can integrate e-signature requests directly into your own business software or systems. It helps with approvals by making the process faster and less manual, especially for large numbers of documents or complex workflows. For example, a system could automatically send a contract for signature once a deal is closed.

Approval Delays Consume Afternoons

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails