How do I make sure my e-signature request gets to the right person?

Double-check the recipient's email address for typos before sending. Tell your IT team to 'allowlist' adobesign@adobesign.com so emails don't go to spam. Add extra security like an SMS code if the document is very important.

What is the difference between 'Sequential' and 'Parallel' signing order?

Signing Order How it Works When to Use It. Sequential Signers get the document one after another, in a set order. For approvals where one person must sign before the next, like a chain of command. Parallel All signers get the document at the same time and can sign whenever they want. When the order of signatures does not matter, and everyone can sign independently.

If my company uses Microsoft Outlook, what should I do to make sure e-signature requests are not marked as spam?

Ask your IT administrator to add adobesign@adobesign.com to your company's 'allowlist'. Make sure the sender profile name in Acrobat Sign is not blank, as this can also cause issues.

Assign Signer Role in Adobe Acrobat — AI Prompts

AI prompts

3 ways to ask · copy any one

AExecute — “help me do it”The director is out sick and the vendor [contract] must be signed today. Prepare the sending…+

The director is out sick and the vendor [contract] must be signed today. Prepare the sending flow to delegate signature authority to [signer=Maria Gomez], include her role as signer, and notify [legal] and [finance] that she will sign on behalf of the director.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Finance will hesitate if delegation looks unofficial. Set up the signature request naming Maria…+

Finance will hesitate if delegation looks unofficial. Set up the signature request naming Maria Gomez as the delegated signer, attach the director’s written delegation email, add a one-line note to legal and finance referencing the delegation, and flag any signature fields Maria might need clarified before signing. Ladder [ladder=L3]

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

CDecide — “help me choose”Vendor procurement insists on a named signer and legal wants evidence of delegation. I have an…+

Vendor procurement insists on a named signer and legal wants evidence of delegation. I have an email from the director OK’ing delegation but I’m unsure if that suffices for finance. Evaluate whether Maria Gomez can legally sign in this case, list any additional documentation finance or legal will require, and advise whether to proceed now with her signing or hold until formal notarized delegation is obtained. Recommend the fastest defensible route and the exact wording to include in the signature request. Ladder [ladder=L6]

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your document in Adobe Acrobat Pro.
2
Select Tools from the top menu.
3
Click Request E-signatures.
4
In the E-Sign tool menu, select Request E-signatures again if prompted.
5
Under Add Recipients, enter the email addresses of all signers in the order you want them to sign.
CautionRecipients will be notified and able to sign only in the order listed.
6
Ensure the Set signing order toggle is enabled (ON).
NoteIf this toggle is off, all recipients can sign in any order (parallel signing).
7
Click and drag recipients to rearrange their order if needed.
8
Click Next to continue setting up fields and sending the document.
9
Assign signature fields to each recipient as required.
10
Click Send to start the signing process in the specified order.
11
Best practiceIf you need multiple people to sign at the same step (e.g., a group), use 'recipient groups'—this allows any one member of the group to sign at their turn. (Adobe Sign user guide)

In the appWith the API

Acrobat Pro desktop app

The real tasks

the one, listed here

The director is unavailable and the vendor needs a signed contract today.

FAQ

about this task

Double-check the recipient's email address for typos before sending.
Tell your IT team to 'allowlist' adobesign@adobesign.com so emails don't go to spam.
Add extra security like an SMS code if the document is very important.

Signing Order	How it Works	When to Use It
Sequential	Signers get the document one after another, in a set order.	For approvals where one person must sign before the next, like a chain of command.
Parallel	All signers get the document at the same time and can sign whenever they want.	When the order of signatures does not matter, and everyone can sign independently.

It is very important because if a document is attached but has no signature field, the signer cannot complete their task for that specific document. This is a common reason why e-signature requests fail or get sent back, causing delays. Always check all attached files before sending.

Ask your IT administrator to add adobesign@adobesign.com to your company's 'allowlist'.
Make sure the sender profile name in Acrobat Sign is not blank, as this can also cause issues.

The Acrobat Sign API is a way for computer programs to talk to Acrobat Sign automatically. It lets you send documents for e-signature without manually clicking through the website or desktop app. You can use it to create and manage agreements, set up signers, and track the signing process, which is very useful for businesses that send many documents.

Assign Signer Role

When to use it

AI prompts

How to do it

Glossary

The real tasks

FAQ

Sources

Adobe help

Video

Other guides

When it fails