How do I make sure my e-signature requests are delivered to the right people?

Double-check all email addresses for typos before sending. Confirm every document attached has a signature field for each signer. Ask your IT team to 'allowlist' adobesign@adobesign.com in your email system to prevent spam filtering.

What is the difference between 'sequential' and 'parallel' signer routing in Adobe Acrobat Sign?

Routing Type How it Works When to Use. Sequential Signers get the document one after another in a set order. For approvals where one person must sign before the next. Parallel All signers get the document at the same time. When the order of signatures does not matter.

If my e-signature request is not delivered, how can I find out why?

First, check for typos in the recipient's email address. Second, make sure every attached document has a signature field for all signers. Third, confirm that adobesign@adobesign.com is not blocked by your or the recipient's email spam filter.

Capture Multiple Signatures in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Send standardized engagement letters to the [count=24] new clients in the CSV list and capture…+

Send standardized engagement letters to the [count=24] new clients in the CSV list and capture their signatures in one bulk operation; attach the firm’s standard engagement terms and track returns over [duration=two weeks].

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Before bulk sending, reduce signature delays — prefill known client fields from the CSV,…+

Before bulk sending, reduce signature delays — prefill known client fields from the CSV, surface unusual terms or non-standard fee lines on a summary report column so I can spot exceptions, and include a short guidance note authorship that clients can accept to speed signing.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Select E-Sign from the left pane.
3
Click Request e-signatures.
4
Select Recipients field.
5
Enter the first recipient’s email address.
6
Select the plus (+) icon next to the recipient field.
7
Choose Add recipient.
8
Enter the next recipient’s email address.
9
Repeat steps 6–8 for each additional recipient.
10
Optionally, select Add yourself if you need to sign the document.
11
Optionally, select Add CC to include someone who will receive a copy but not sign.
12
Click Next to proceed to assigning fields and sending.

In the appWith the API

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

signer routingSigner routing is the order in which different people receive and sign a document.

Who does this

1 role

Finance Manager

FAQ

about this task

Double-check all email addresses for typos before sending.
Confirm every document attached has a signature field for each signer.
Ask your IT team to 'allowlist' adobesign@adobesign.com in your email system to prevent spam filtering.

Routing Type	How it Works	When to Use
Sequential	Signers get the document one after another in a set order.	For approvals where one person must sign before the next.
Parallel	All signers get the document at the same time.	When the order of signatures does not matter.

Adding extra authentication, like an SMS code or email code, helps make sure only the correct person can sign. This is very important for agreements that are very valuable or contain sensitive information. It adds a layer of security to protect your documents.

First, check for typos in the recipient's email address.
Second, make sure every attached document has a signature field for all signers.
Third, confirm that adobesign@adobesign.com is not blocked by your or the recipient's email spam filter.

The Acrobat Sign API is a way for computer programs to talk to Adobe Acrobat Sign. It lets you automate tasks like sending documents for e-signatures directly from your own systems. This means you can integrate e-signature workflows into other applications, saving time and making processes more efficient without manual steps. You define the agreement and file details, and the API manages the signing process.

Capture Multiple Signatures

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails