How do I make sure my Acrobat Sign requests do not go to spam?

Ask your email administrator to 'allowlist' the email address adobesign@adobesign.com. Make sure your sender profile name is not blank. A blank name can sometimes make Outlook think it's spam.

What is the difference between SEQUENTIAL and PARALLEL signing order in Acrobat Sign?

Signing Order Type How it Works When to Use. SEQUENTIAL Signers receive the document one after another, in a specific order. Use for approvals that need to go up a chain of command (e.g., manager then director). PARALLEL All signers receive the document at the same time and can sign in any order. Use when the order of signatures does not matter (e.g., multiple team members signing a group agreement).

If a recipient says they did not get the e-signature request, what should I check first?

First, check for any typos in the recipient's email address. A small mistake can prevent delivery. Next, ask the recipient to check their spam or junk mail folder. Sometimes, these emails get filtered there. Finally, ensure that adobesign@adobesign.com is allowlisted by their email system. This prevents future emails from being blocked.

Chasing Post-Shift Signatures in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”In the last 20 shifts I’ve had to return for missing signatures five times. That’s doubling my…+

In the last 20 shifts I’ve had to return for missing signatures five times. That’s doubling my end-of-day hours. Diagnose the pattern in how I collect and record proofs of delivery, recommend the one habit or checklist item to add to stop the gaps, and give the short phrasing I should use to train a new driver on how to secure a valid signature every stop.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and go to the Manage page.
2
Single-click the agreement you want to review.
3
Click the Remind button.
4
Set the reminder frequency if prompted.
5
Click Create to install the reminder.

In the appWith the API

Available in Adobe Acrobat desktop and web (Acrobat Sign).

Not covered in this user workflow.

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

AuthenticationHow you prove who you are when using an online service.ExampleEntering your password and a code from your phone provides authentication to access your bank account.

Who does this

1 role

Delivery Driver

FAQ

about this task

Ask your email administrator to 'allowlist' the email address adobesign@adobesign.com.
Make sure your sender profile name is not blank. A blank name can sometimes make Outlook think it's spam.

Signing Order Type	How it Works	When to Use
SEQUENTIAL	Signers receive the document one after another, in a specific order.	Use for approvals that need to go up a chain of command (e.g., manager then director).
PARALLEL	All signers receive the document at the same time and can sign in any order.	Use when the order of signatures does not matter (e.g., multiple team members signing a group agreement).

It is very important to check every document for signature fields. If a document is missing a signature field, the recipient cannot sign it. This is the main reason why many e-signature requests fail. Always review all attached documents carefully before sending to avoid delays.

Yes, you can automate sending agreements for e-signature. Adobe provides the Acrobat Sign API specifically for this. You can use it to define agreement information and file details, which helps manage many agreements efficiently.

First, check for any typos in the recipient's email address. A small mistake can prevent delivery.
Next, ask the recipient to check their spam or junk mail folder. Sometimes, these emails get filtered there.
Finally, ensure that adobesign@adobesign.com is allowlisted by their email system. This prevents future emails from being blocked.

Chasing Post-Shift Signatures

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails