How do I make sure my e-signature requests don't go to spam?

Ask your IT team to add 'adobesign@adobesign.com' to your company's allowed sender list. Make sure your sender profile name is not blank, as this can sometimes trigger spam filters. Confirm the recipient's email address is typed correctly to avoid delivery failures.

What is the difference between sequential and parallel signer routing for e-signatures?

Routing Type Description When to Use. Sequential Signers receive the document one after another, in a specific order. For approvals that need a hierarchy, like a manager then a director. Parallel All signers receive the document at the same time. When the order of signatures does not matter, and you want to get them quickly.

If my e-signature request is not delivered, what should I check first?

Check for typos in the recipient's email address. Ensure 'adobesign@adobesign.com' is allowed by your email system. Verify that all attached documents have signature fields.

Chasing Signoffs Delay in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”Across the last [N=10] control attestations, [department head] signatures took an average of…+

Across the last [N=10] control attestations, [department head] signatures took an average of [weeks=6]. Outline the pattern in who delayed and why, and recommend one change to the approval process — whether it's shifting signature authority, changing the acknowledgement mechanism, or adding a compliance checkpoint — that will shorten signoff time and preserve accountability. Describe how to pilot it for the next [product release].

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and go to the Manage page.
2
Single-click the agreement you want to review.
3
Click the Remind button.
4
Set the reminder frequency if prompted.
5
Click Create to install the reminder.

In the appWith the API

Available in Adobe Acrobat desktop and web (Acrobat Sign).

Not covered in this user workflow.

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Signer RoutingThe order in which people receive and sign a document, either one by one or all at once.

Who does this

1 role

Compliance Manager

FAQ

about this task

Ask your IT team to add 'adobesign@adobesign.com' to your company's allowed sender list.
Make sure your sender profile name is not blank, as this can sometimes trigger spam filters.
Confirm the recipient's email address is typed correctly to avoid delivery failures.

Routing Type	Description	When to Use
Sequential	Signers receive the document one after another, in a specific order.	For approvals that need a hierarchy, like a manager then a director.
Parallel	All signers receive the document at the same time.	When the order of signatures does not matter, and you want to get them quickly.

It is very important because if a document is missing a signature field, the recipient cannot sign it. This is the main reason why e-signature requests fail or cause delays. Always double-check each document to ensure all necessary fields are placed for every signer before you send it out.

Check for typos in the recipient's email address.
Ensure 'adobesign@adobesign.com' is allowed by your email system.
Verify that all attached documents have signature fields.

The Acrobat Sign API is a tool for developers to connect other systems with Acrobat Sign. It allows you to automate tasks like sending agreements for signature directly from your own applications. This means you can build custom workflows, track agreement status, and manage documents without manually using the Acrobat application, saving time and reducing errors in large-scale operations.

Chasing Signoffs Delay

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails