How do I make sure my e-signature request does not go to spam?

Ask your email administrator to 'allowlist' adobesign@adobesign.com. This tells your email system that messages from this address are safe. Tell your recipients to check their spam or junk folders if they do not see the request. Make sure your sender profile name is not blank, as some email systems flag blank sender names as spam.

What is the difference between sequential and parallel signing order for an e-signature?

Signing Order Description Best Use Case. Sequential Signers receive the document one by one, in the order you set. The next signer only gets it after the previous one signs. Good for approvals where one person must sign before another, like a manager approving an employee's request. Parallel All signers receive the document at the same time. They can sign in any order. Good when the order of signatures does not matter, like getting signatures from multiple team members on a general policy.

If I need to get signatures from a very important client, how can I make sure only they sign the document?

When you set up the e-signature request, choose to add an authentication step. You can select 'Email verification' which sends a code to their email that they must enter. For even stronger security, choose 'SMS verification' to send a code to their phone number. They must enter this code to access and sign the document.

Collect eSignatures in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

CDecide — “help me choose”Legal cleared the SaaS order but procurement at the buyer’s side drags on signatures. I don’t…+

Legal cleared the SaaS order but procurement at the buyer’s side drags on signatures. I don’t know whether to require sequential signing or let it go parallel. Evaluate the risks of each approach given a [deadline=two-week] close target, recommend the signing order and reminder cadence that preserve momentum without annoying the buyer, and draft the exact message to the procurement lead that makes it easy to approve.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

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Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Sequential signingSigners complete the document one after another in a specific order.ExampleThe employee signs the performance review first, then their manager, and finally HR.

FAQ

about this task

Ask your email administrator to 'allowlist' adobesign@adobesign.com. This tells your email system that messages from this address are safe.
Tell your recipients to check their spam or junk folders if they do not see the request.
Make sure your sender profile name is not blank, as some email systems flag blank sender names as spam.

Signing Order	Description	Best Use Case
Sequential	Signers receive the document one by one, in the order you set. The next signer only gets it after the previous one signs.	Good for approvals where one person must sign before another, like a manager approving an employee's request.
Parallel	All signers receive the document at the same time. They can sign in any order.	Good when the order of signatures does not matter, like getting signatures from multiple team members on a general policy.

It is important because if a document does not have a signature field, the recipient cannot sign it. This is the main reason why e-signature requests fail or cause confusion. Always double-check that every single document you attach has the necessary fields for each signer before you send it out. This saves time and prevents frustration for everyone involved.

The Acrobat Sign API is a tool for developers that lets computer programs send and manage e-signature requests automatically. Instead of manually sending documents, you can integrate e-signature functions directly into your own applications or websites. This is useful for businesses that need to send many documents for signature, like for new customer onboarding or contract management, making the process faster and more efficient without human input for each step.

When you set up the e-signature request, choose to add an authentication step.
You can select 'Email verification' which sends a code to their email that they must enter.
For even stronger security, choose 'SMS verification' to send a code to their phone number. They must enter this code to access and sign the document.

Collect eSignatures

When to use it

AI prompts

How to do it

Glossary

The real tasks

FAQ

Sources

Adobe help

Video

Other guides

When it fails