How do I make sure my e-signature requests are not blocked by spam filters?

Check that you typed the recipient's email address correctly. Ask your IT department to add 'adobesign@adobesign.com' to your company's email allowlist. This tells your email system to always accept emails from Adobe Sign. Make sure your sender profile name is not blank, as some email systems might see this as spam.

What is the difference between sequential and parallel signing order for e-signatures?

Signing Order How it works When to use it. Sequential Signers receive the document one after another, in the order you set. Person A signs, then Person B, then Person C. Use for approvals where one person must sign before the next, like a manager approving before HR. Parallel All signers receive the document at the same time. They can sign in any order. Use when the order of signatures does not matter, like multiple team members acknowledging a policy.

What should I do if a signer says 'it didn't work' after I sent a document for e-signature?

First, check if you put a signature field on every document you attached. This is the main reason why signing fails. Next, confirm the signer's email address is correct. A small typo can stop delivery. Ask the signer to check their spam or junk folder for the email from adobesign@adobesign.com. If problems continue, contact your IT team to ensure adobesign@adobesign.com is allowlisted in your company's email system.

Collect POs Post-Demo in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

CDecide — “help me choose”After a demo trail with three dealers, I need their completed purchase orders so we can book…+

After a demo trail with three dealers, I need their completed purchase orders so we can book shipments. Two dealers promised POs this week but have been quiet. I don't want to sound pushy and lose momentum. Diagnose whether silence is neglect or internal approval hold, and give me a short, warm follow-up that asks for just the one thing I need to process the shipment.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

AllowlistTelling your email system to always accept emails from a certain address.ExampleAdding your client's email to your allowlist ensures their messages never go to spam.

Who does this

1 role

Sales Executive

FAQ

about this task

Check that you typed the recipient's email address correctly.
Ask your IT department to add 'adobesign@adobesign.com' to your company's email allowlist. This tells your email system to always accept emails from Adobe Sign.
Make sure your sender profile name is not blank, as some email systems might see this as spam.

Signing Order	How it works	When to use it
Sequential	Signers receive the document one after another, in the order you set. Person A signs, then Person B, then Person C.	Use for approvals where one person must sign before the next, like a manager approving before HR.
Parallel	All signers receive the document at the same time. They can sign in any order.	Use when the order of signatures does not matter, like multiple team members acknowledging a policy.

Adding authentication, such as an SMS code or email code, makes your e-signature agreements much more secure. For high-value agreements, this extra step helps confirm the signer's identity. It reduces the risk of someone signing who is not authorized, protecting your important documents and business deals from fraud.

First, check if you put a signature field on every document you attached. This is the main reason why signing fails.
Next, confirm the signer's email address is correct. A small typo can stop delivery.
Ask the signer to check their spam or junk folder for the email from adobesign@adobesign.com.
If problems continue, contact your IT team to ensure adobesign@adobesign.com is allowlisted in your company's email system.

The Acrobat Sign API (Application Programming Interface) is a way for other computer programs to talk to Adobe Sign. It allows you to automate tasks like sending documents for e-signature directly from your own business applications. This means you can integrate e-signing into your existing workflows, saving time and reducing manual effort. For example, a sales system could automatically send a contract for signature once a deal is closed.

Collect POs Post-Demo

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails