How do I make sure my e-signature request is delivered to the right person?

Double-check the recipient's email address for any typos. Confirm that your email system has 'adobesign@adobesign.com' on its allowlist to prevent emails from going to spam. Add an authentication step, like an SMS code, for important agreements.

What is the difference between 'sequential' and 'parallel' signing order for e-signature requests?

Signing Order Description Best Use Case. Sequential Signers receive the document one after another, in a specific order. For approvals that must follow a chain of command (e.g., manager then director). Parallel All signers receive the document at the same time and can sign independently. When the order of signatures does not matter (e.g., multiple team members agreeing).

If my e-signature request is not delivered, what should I check first?

Check for typos in the recipient's email address. Verify that 'adobesign@adobesign.com' is allowlisted by your email administrator. Ensure all attached documents have signature fields.

Collect Signed Consent Forms in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Send bulk e-signature requests for the new informed-consent form to the [patients=42 patients…+

Send bulk e-signature requests for the new informed-consent form to the [patients=42 patients scheduled this week], track completions, and flag any unsigned forms two [days=business days] before the procedure.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Before bulk send, reduce no-shows and missing signatures: personalize the email with procedure…+

Before bulk send, reduce no-shows and missing signatures: personalize the email with procedure date and provider name, include a one-sentence explanation of the change, and set automated reminders at 3 and 1 day before the procedure so consents arrive before rollout.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

AllowlistTelling your email system to always accept emails from a certain address.ExampleAdding your client's email to your allowlist ensures their messages never go to spam.

Who does this

1 role

Healthcare Administrator

FAQ

about this task

Double-check the recipient's email address for any typos.
Confirm that your email system has 'adobesign@adobesign.com' on its allowlist to prevent emails from going to spam.
Add an authentication step, like an SMS code, for important agreements.

Signing Order	Description	Best Use Case
Sequential	Signers receive the document one after another, in a specific order.	For approvals that must follow a chain of command (e.g., manager then director).
Parallel	All signers receive the document at the same time and can sign independently.	When the order of signatures does not matter (e.g., multiple team members agreeing).

It is very important to check that every document you send has a signature field. If a document is missing a field, the recipient cannot sign it. This is the main reason why e-signature requests fail. Always review your document before sending to make sure all necessary fields are there for each signer.

Check for typos in the recipient's email address.
Verify that 'adobesign@adobesign.com' is allowlisted by your email administrator.
Ensure all attached documents have signature fields.

The Acrobat Sign API is a tool for developers to connect their own systems with Adobe's e-signature service. It allows you to automate sending documents for signatures, track their status, and manage agreements without manual steps. This means businesses can integrate e-signatures directly into their existing applications, making workflows faster and more efficient for tasks like onboarding or contract management.

Collect Signed Consent Forms

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails