How do I make sure my e-signature requests are delivered to the right person?

Double-check every recipient's email address for typos. Make sure every attached document has a signature field for each signer. Ask your IT team to 'allowlist' adobesign@adobesign.com so emails do not go to spam.

What is the difference between SEQUENTIAL and PARALLEL signing order?

Signing Order Type How it Works When to Use It. SEQUENTIAL Signers get the document one after another, in a specific order (A then B then C). For approvals that need a hierarchy, like manager then director. PARALLEL All signers get the document at the same time and can sign in any order. When the order of signatures does not matter, like team members signing a group agreement.

What should I do if my e-signature request is not delivered to the recipient?

First, check for typos in the recipient's email address. Second, confirm that all attached documents have signature fields for every signer. Third, contact your IT department to ensure 'adobesign@adobesign.com' is on your organization's allowlist to prevent it from being blocked by spam filters.

Institutionalize Rapid Approval Rhythm in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”Approvals are the place where projects slow and blame accumulates. Propose a standard approval…+

Approvals are the place where projects slow and blame accumulates. Propose a standard approval protocol for [project=album booklet production] that reduces rounds to one or two, assigns final sign-off authority, and includes one enforcement mechanism so changes after sign-off are only allowed through a formal exception.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your document in Adobe Acrobat Pro.
2
Select Tools from the top menu.
3
Click Request E-signatures.
4
In the E-Sign tool menu, select Request E-signatures again if prompted.
5
Under Add Recipients, enter the email addresses of all signers in the order you want them to sign.
CautionRecipients will be notified and able to sign only in the order listed.
6
Ensure the Set signing order toggle is enabled (ON).
NoteIf this toggle is off, all recipients can sign in any order (parallel signing).
7
Click and drag recipients to rearrange their order if needed.
8
Click Next to continue setting up fields and sending the document.
9
Assign signature fields to each recipient as required.
10
Click Send to start the signing process in the specified order.
11
Best practiceIf you need multiple people to sign at the same step (e.g., a group), use 'recipient groups'—this allows any one member of the group to sign at their turn. (Adobe Sign user guide)

In the appWith the API

Acrobat Pro desktop app

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

RoutingThe path a document takes as it goes from one person to another for signatures or approvals.

The real tasks

the one, listed here

Institutionalize a fast, clean approval rhythm

FAQ

about this task

Double-check every recipient's email address for typos.
Make sure every attached document has a signature field for each signer.
Ask your IT team to 'allowlist' adobesign@adobesign.com so emails do not go to spam.

Signing Order Type	How it Works	When to Use It
SEQUENTIAL	Signers get the document one after another, in a specific order (A then B then C).	For approvals that need a hierarchy, like manager then director.
PARALLEL	All signers get the document at the same time and can sign in any order.	When the order of signatures does not matter, like team members signing a group agreement.

Adding authentication, like an email or SMS code, makes sure only the correct person can sign the document. This is very important for agreements that are high-value or contain sensitive information. It adds an extra layer of security and trust to the e-signature process.

First, check for typos in the recipient's email address.
Second, confirm that all attached documents have signature fields for every signer.
Third, contact your IT department to ensure 'adobesign@adobesign.com' is on your organization's allowlist to prevent it from being blocked by spam filters.

The Acrobat Sign API is a tool for developers to connect other software systems directly to Acrobat Sign. It allows you to automate tasks like sending documents for e-signature, getting updates on signing status, and managing agreements without needing to use the Acrobat application manually. This can speed up workflows and integrate e-signatures into existing business processes.

Institutionalize Rapid Approval Rhythm

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails