How do I make sure my e-signature request does not go to spam?

Ask your IT team to 'allowlist' adobesign@adobesign.com. This means their email system will always let these emails through. Make sure your sender profile name is not blank. A blank name can make emails look like spam.

What is the difference between sequential and parallel signing order for e-signatures?

Signing Order How it Works When to Use It. Sequential Signers get the document one after another, in a specific order. Use for approvals where one person must sign before the next, like a chain of command. Parallel All signers get the document at the same time and can sign in any order. Use when the order of signatures does not matter, and you want to get them quickly.

What should I do if my e-signature request says 'not delivered'?

First, check if you typed the recipient's email address correctly. A small typo can stop delivery. Next, make sure every document you sent has a signature field for the recipient. If a field is missing, it can cause issues. Finally, ask the recipient to check their spam or junk folder. Also, ask their IT team to allow emails from adobesign@adobesign.com.

Last-Minute Approval Crunches in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”In the last [approvals=5] — budgets and hiring packages — we missed start dates twice because…+

In the last [approvals=5] — budgets and hiring packages — we missed start dates twice because signatures came late. Diagnose where approvals stall (chair, board admin, or my pack quality) and recommend the simplest change to remove the bottleneck. Give me one ritual to adopt before I circulate future approvals so we stop bending project dates around signatures.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your document in Adobe Acrobat Pro.
2
Select Tools from the top menu.
3
Click Request E-signatures.
4
In the E-Sign tool menu, select Request E-signatures again if prompted.
5
Under Add Recipients, enter the email addresses of all signers in the order you want them to sign.
CautionRecipients will be notified and able to sign only in the order listed.
6
Ensure the Set signing order toggle is enabled (ON).
NoteIf this toggle is off, all recipients can sign in any order (parallel signing).
7
Click and drag recipients to rearrange their order if needed.
8
Click Next to continue setting up fields and sending the document.
9
Assign signature fields to each recipient as required.
10
Click Send to start the signing process in the specified order.
11
Best practiceIf you need multiple people to sign at the same step (e.g., a group), use 'recipient groups'—this allows any one member of the group to sign at their turn. (Adobe Sign user guide)

In the appWith the API

Acrobat Pro desktop app

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

routingRouting is the order in which people receive and sign a document.ExampleThe routing for the expense report ensures it goes to your manager, then finance, for approval.

The real tasks

the one, listed here

I keep getting last-minute approval crunches from the board and HR.

FAQ

about this task

Ask your IT team to 'allowlist' adobesign@adobesign.com. This means their email system will always let these emails through.
Make sure your sender profile name is not blank. A blank name can make emails look like spam.

Signing Order	How it Works	When to Use It
Sequential	Signers get the document one after another, in a specific order.	Use for approvals where one person must sign before the next, like a chain of command.
Parallel	All signers get the document at the same time and can sign in any order.	Use when the order of signatures does not matter, and you want to get them quickly.

It is very important because if a document is missing a signature field, the signer cannot complete their part. This is the main reason why e-signature requests fail. Always double-check each document to make sure all necessary fields are present before you send it out.

First, check if you typed the recipient's email address correctly. A small typo can stop delivery.
Next, make sure every document you sent has a signature field for the recipient. If a field is missing, it can cause issues.
Finally, ask the recipient to check their spam or junk folder. Also, ask their IT team to allow emails from adobesign@adobesign.com.

E-signature authentication means adding an extra step to prove the signer is who they say they are. This can be an email verification or a code sent to their phone via SMS. For high-value agreements, like big contracts or legal documents, authentication adds more security. It helps make sure only the correct person can sign, reducing risks and making the signature more trusted.

Last-Minute Approval Crunches

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails