How do I make sure my Adobe Acrobat e-signature requests don't go to spam?

Ask your email administrator to 'allowlist' adobesign@adobesign.com. This tells your email system to always accept emails from this address. Make sure your sender profile name in Acrobat is not blank, as this can sometimes trigger spam filters.

If my Adobe Acrobat e-signature request says 'not delivered', what should I check first?

First, check the recipient's email address for any typos. A small mistake can prevent delivery. Next, confirm that every attached document has a signature field placed on it. If a document is missing a field, the request might fail. Finally, ask the recipient to check their spam or junk folder, and suggest they allowlist adobesign@adobesign.com.

What is the difference between sequential and parallel signing order in Adobe Acrobat e-signature?

Feature Sequential Signing Parallel Signing. Order Signers must sign one after another in a specific sequence (e.g., A then B then C). Signers can sign at the same time; the order does not matter. Use Case Good for approvals where each person's signature depends on the previous one (e.g., manager approval). Good for documents where multiple people need to sign, but their order is not important (e.g., general consent forms). Process The document moves to the next signer only after the current signer completes their part. All signers receive the request at the same time and can sign independently.

Last-Minute Approval Delays in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

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How to do it

the tool · the steps · what to avoid

1
Open your document in Adobe Acrobat Pro.
2
Select Tools from the top menu.
3
Click Request E-signatures.
4
In the E-Sign tool menu, select Request E-signatures again if prompted.
5
Under Add Recipients, enter the email addresses of all signers in the order you want them to sign.
CautionRecipients will be notified and able to sign only in the order listed.
6
Ensure the Set signing order toggle is enabled (ON).
NoteIf this toggle is off, all recipients can sign in any order (parallel signing).
7
Click and drag recipients to rearrange their order if needed.
8
Click Next to continue setting up fields and sending the document.
9
Assign signature fields to each recipient as required.
10
Click Send to start the signing process in the specified order.
11
Best practiceIf you need multiple people to sign at the same step (e.g., a group), use 'recipient groups'—this allows any one member of the group to sign at their turn. (Adobe Sign user guide)

In the appWith the API

Acrobat Pro desktop app

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

sequential signingWhen people sign a document one after another, in a specific order.

parallel signingParallel signing means multiple people can sign a document at the same time, with no specific order.

Who does this

1 role

Landscape Architect

FAQ

about this task

Ask your email administrator to 'allowlist' adobesign@adobesign.com. This tells your email system to always accept emails from this address.
Make sure your sender profile name in Acrobat is not blank, as this can sometimes trigger spam filters.

Adding authentication, such as an SMS code or email verification, for high-value agreements in Adobe Acrobat e-signature makes the signing process more secure. It helps confirm that the person signing is truly who they say they are, reducing the risk of fraud. This extra step protects sensitive documents and ensures legal compliance for important transactions, giving everyone more confidence in the signed agreement.

First, check the recipient's email address for any typos. A small mistake can prevent delivery.
Next, confirm that every attached document has a signature field placed on it. If a document is missing a field, the request might fail.
Finally, ask the recipient to check their spam or junk folder, and suggest they allowlist adobesign@adobesign.com.

Feature	Sequential Signing	Parallel Signing
Order	Signers must sign one after another in a specific sequence (e.g., A then B then C).	Signers can sign at the same time; the order does not matter.
Use Case	Good for approvals where each person's signature depends on the previous one (e.g., manager approval).	Good for documents where multiple people need to sign, but their order is not important (e.g., general consent forms).
Process	The document moves to the next signer only after the current signer completes their part.	All signers receive the request at the same time and can sign independently.

It is very important to confirm every attached document has a signature field because it is the number one reason why e-signature requests fail. If a recipient receives a document without a place to sign, they cannot complete the request. This leads to delays and frustration. Always double-check all documents, especially if you send more than one, to ensure a smooth signing process.

Last-Minute Approval Delays

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails