How do I make sure my e-signature request gets to the right person?

Double-check the recipient's email address for typos. Tell your IT team to 'allowlist' adobesign@adobesign.com so it doesn't go to spam. Add extra security like an SMS code for important documents.

What is the difference between 'Sequential' and 'Parallel' signing order?

Signing Order How it works When to use. Sequential Signers get the document one by one, in the order you set. For approvals where one person must sign before the next, like a manager then a director. Parallel All signers get the document at the same time. When the order of signatures does not matter, and everyone can sign at once.

If my company uses Outlook and requests go to spam, what should I do?

Ask your IT administrator to 'allowlist' the email address adobesign@adobesign.com. This tells your email system to always accept emails from Adobe Sign.

◆ Acrobat · sign

Obtain Onsite Signature

I finished the job and the customer is willing to sign but I'm nervous about wording that might expose us to liability…

1ready prompt

1real task

1role

See the prompt↓More sign workflows

When to use it

real situations

A manager needs to approve a report by signing it.
A customer needs to sign a contract to buy something.
A new employee needs to sign their hiring documents.

AI prompts

1 way to ask · copy any one

CDecide — “help me choose”I finished the job and the customer is willing to sign but I'm nervous about wording that might…+

I finished the job and the customer is willing to sign but I'm nervous about wording that might expose us to liability. Draft a short job-sheet signature line and one-sentence explanation the customer can sign that confirms completion of the listed work and acceptance for billing, without admitting any warranty beyond our standard terms. Keep it clear, simple, and customer-friendly.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Sequential signingSigners complete the document one after another in a specific order.ExampleThe employee signs the performance review first, then their manager, and finally HR.

Who does this

1 role

Field Service Technician

FAQ

about this task

Double-check the recipient's email address for typos.
Tell your IT team to 'allowlist' adobesign@adobesign.com so it doesn't go to spam.
Add extra security like an SMS code for important documents.

Signing Order	How it works	When to use
Sequential	Signers get the document one by one, in the order you set.	For approvals where one person must sign before the next, like a manager then a director.
Parallel	All signers get the document at the same time.	When the order of signatures does not matter, and everyone can sign at once.

It is very important because if a document does not have a signature field, the signer cannot complete their part. This is the most common reason why people say the e-signature process 'did not work'. Always check all documents before sending to avoid delays.

Ask your IT administrator to 'allowlist' the email address adobesign@adobesign.com.
This tells your email system to always accept emails from Adobe Sign.

The Acrobat Sign API is a way for computer programs to talk to Adobe Sign. It lets you automate sending documents for e-signatures directly from your own systems, like a customer relationship management (CRM) tool. This means you can integrate e-signature requests into your existing business processes without manual steps, saving time and reducing errors.

Obtain Onsite Signature

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails