How do I make sure my e-signature request does not go to spam?

Ask the recipient to add 'adobesign@adobesign.com' to their safe sender list. Check that your sender profile name is not blank, as this can also cause emails to be marked as spam.

What is the difference between sequential and parallel signer routing for e-signatures?

Routing Type Description When to Use. Sequential Signers receive the document one after another in a specific order. For approvals where one person must sign before the next, like a manager then a director. Parallel All signers receive the document at the same time. When the order of signing does not matter, and you want to get signatures quickly from everyone.

If my recipient says they did not get the e-signature request, what should I check first?

First, check for any typos in the recipient's email address. Then, ask the recipient to check their spam or junk mail folder for the request.

Obtain Signed Addendum in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Send the attached pricing addendum to [approver=Maya Khanna] in procurement for e-signature,…+

Send the attached pricing addendum to [approver=Maya Khanna] in procurement for e-signature, then to [approver=Javier Ortiz] in finance, with signatures required in that order and a firm [deadline=Friday close of business] — confirm the document matches the negotiated [discount=3%] before sending.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Before sending this to the client's procurement and finance leads, make it easy to sign: put…+

Before sending this to the client's procurement and finance leads, make it easy to sign: put the final [price] and [quarter recognition date] on the first page, highlight any [redlines] we accepted, and add a one-line summary for [approver=Maya Khanna] so she can approve without hunting.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Signer routingThe order in which people receive and sign a document, either one by one or all at once.ExampleThe Signer routing sent the contract to the manager first, then to legal, and finally to the CEO.

Who does this

1 role

Sales Executive

FAQ

about this task

Ask the recipient to add 'adobesign@adobesign.com' to their safe sender list.
Check that your sender profile name is not blank, as this can also cause emails to be marked as spam.

Routing Type	Description	When to Use
Sequential	Signers receive the document one after another in a specific order.	For approvals where one person must sign before the next, like a manager then a director.
Parallel	All signers receive the document at the same time.	When the order of signing does not matter, and you want to get signatures quickly from everyone.

It is very important to check that all attached documents have signature fields. If a document is missing a signature field, the recipient cannot sign it. This is the most common reason why people say 'it didn't work' when trying to get signatures. Always review all pages before sending.

The Acrobat Sign API is a way for computer programs to send documents for e-signature automatically. Instead of clicking buttons in the app, your software can talk directly to Adobe Sign. This is useful for businesses that send many documents, like contracts, and want to make the process faster and part of their existing systems. You define the document and who needs to sign, and the API handles the rest.

First, check for any typos in the recipient's email address.
Then, ask the recipient to check their spam or junk mail folder for the request.

Obtain Signed Addendum

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails