How do I make sure my e-signature request does not go to the recipient's spam folder?

Tell the recipient to check their spam folder if they don't see it. Ask your IT team to 'allowlist' the email address 'adobesign@adobesign.com'. This tells your email system that emails from this address are safe.

What should I do if a recipient says they did not get the e-signature request, even after checking spam?

First, check the email address you typed for any mistakes. Second, make sure you put a signature field for them on every document you attached. If a document is missing a field, it can cause problems. Third, ask your IT department to confirm that 'adobesign@adobesign.com' is not blocked by your company's email system.

What is the difference between 'SEQUENTIAL' and 'PARALLEL' signing order in e-signature requests?

Feature SEQUENTIAL Signing PARALLEL Signing. Order Signers receive the document one after another, in a specific order. All signers receive the document at the same time. Use Case Best for approvals where one person must sign before the next (e.g., manager, then director). Best when the order of signatures does not matter (e.g., multiple team members signing off). Speed Can be slower as it waits for each signer to finish. Can be faster as multiple people can sign at once.

Request Client Approval in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Prepare the change-order document, prefill the client name, change amount, and revised…+

Prepare the change-order document, prefill the client name, change amount, and revised schedule, send it for e-signature to client_contact Asha the client contact with a deadline two-day deadline, and track completion so the team can continue without delay.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Before sending to Asha, put the net cost and schedule impact on the first page, highlight scope…+

Before sending to Asha, put the net cost and schedule impact on the first page, highlight scope lines that changed, call out any assumptions that would make her hesitate, attach backup pricing, and request approval within [hours=48] with a short consequence note to keep the project on track.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

routingRouting is the order in which people receive and sign a document.ExampleThe routing for the expense report ensures it goes to your manager, then finance, for approval.

Who does this

2 roles

ArchitectLandscape Architect

FAQ

about this task

Tell the recipient to check their spam folder if they don't see it.
Ask your IT team to 'allowlist' the email address 'adobesign@adobesign.com'. This tells your email system that emails from this address are safe.

Setting the signer routing order correctly is important because it controls the workflow. If you choose 'SEQUENTIAL', each person signs one after the other. This is good for approvals that must follow a chain of command. If you choose 'PARALLEL', everyone can sign at the same time. This saves time when the order doesn't matter. The right order makes sure your document is signed correctly and efficiently.

First, check the email address you typed for any mistakes.
Second, make sure you put a signature field for them on every document you attached. If a document is missing a field, it can cause problems.
Third, ask your IT department to confirm that 'adobesign@adobesign.com' is not blocked by your company's email system.

Adding authentication, like an email or SMS code, makes your e-signature request much more secure. This means the signer must enter a special code to open and sign the document. This code is sent to their email or phone. It proves that the person signing is truly who they say they are, not someone else who just got access to their email. This is very important for valuable or secret agreements.

Feature	SEQUENTIAL Signing	PARALLEL Signing
Order	Signers receive the document one after another, in a specific order.	All signers receive the document at the same time.
Use Case	Best for approvals where one person must sign before the next (e.g., manager, then director).	Best when the order of signatures does not matter (e.g., multiple team members signing off).
Speed	Can be slower as it waits for each signer to finish.	Can be faster as multiple people can sign at once.

Request Client Approval

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails