How do I make sure my e-signature request does not go to spam?

Ask your email administrator to add 'adobesign@adobesign.com' to your organization's allowed sender list. Tell your signers to check their spam or junk folders if they do not see the request. Make sure your sender profile name is not blank, as this can sometimes trigger spam filters.

What is the difference between sequential and parallel signing order?

Signing Order How it Works When to Use. Sequential Signers receive the document one after another, in a specific order (A then B then C). For approvals where one person must sign before the next, like a chain of command. Parallel All signers receive the document at the same time and can sign independently. When the order of signatures does not matter, and you want to get all signatures quickly.

If a signer says they never received the e-signature request, what should I check first?

First, check the recipient's email address for any typos. Even a small mistake will stop delivery. Ask the signer to check their email's spam or junk folder. Confirm that 'adobesign@adobesign.com' is allowed by their email system, as it might be blocked. Also, ensure you added signature fields to all attached documents, not just the main one.

Request Signatures Manually in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”I need the service agreement signed by the freelancer by [deadline=Wednesday]. Send the…+

I need the service agreement signed by the freelancer by [deadline=Wednesday]. Send the single-page engagement letter for signature to [signer=Alex Kim] at [email=alex.kim@example.com], set a [reminder=two-day] signing reminder, and confirm the signed copy returns to my inbox.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

CDecide — “help me choose”The client accepted scope but requested small wording changes and now hasn't signed after three…+

The client accepted scope but requested small wording changes and now hasn't signed after three days. I can't accept more negotiation but don't want to appear aggressive. Diagnose whether this is buyer hesitation or internal delay, advise who to send the signature request to first (client rep or their procurement), recommend the message to close the loop without burning the relationship, and suggest a fallback if they still stall.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

RoutingThe path a document takes as it goes from one person to another for signatures or approvals.

FAQ

about this task

Ask your email administrator to add 'adobesign@adobesign.com' to your organization's allowed sender list.
Tell your signers to check their spam or junk folders if they do not see the request.
Make sure your sender profile name is not blank, as this can sometimes trigger spam filters.

Signing Order	How it Works	When to Use
Sequential	Signers receive the document one after another, in a specific order (A then B then C).	For approvals where one person must sign before the next, like a chain of command.
Parallel	All signers receive the document at the same time and can sign independently.	When the order of signatures does not matter, and you want to get all signatures quickly.

It is very important to check that every document you attach has a signature field. If a document is missing a field, the signer cannot complete their part. This is the most common reason why people say 'it didn't work'. Always double-check all documents before sending your request to avoid delays.

First, check the recipient's email address for any typos. Even a small mistake will stop delivery.
Ask the signer to check their email's spam or junk folder.
Confirm that 'adobesign@adobesign.com' is allowed by their email system, as it might be blocked.
Also, ensure you added signature fields to all attached documents, not just the main one.

For important or high-value agreements, you can add extra security by requiring signers to authenticate. This means they will need to verify their identity. You can choose to send them a code via email or SMS (text message). They must enter this code to access and sign the document, making the process more secure and ensuring the correct person is signing.

Request Signatures Manually

When to use it

AI prompts

How to do it

Glossary

The real tasks

FAQ

Sources

Adobe help

Video

Other guides

When it fails