How do I make sure each person gets the document to approve and sign in the right order using Request E-signature?

When entering signers, choose SEQUENTIAL routing. List the signers in the order you want them to sign. Check the order before sending to make sure it matches your approval process.

What is the difference between SEQUENTIAL and PARALLEL routing in Request E-signature, and when should I use each?

Routing Type How It Works When To Use. SEQUENTIAL Each signer gets the document after the previous person signs. Use for approvals that must go step by step, like manager then director. PARALLEL All signers get the document at the same time. Use when order does not matter, like three team members signing together.

Why do some e-signature requests not reach the recipient when using Request E-signature?

The recipient's email was typed wrong. A signature field was missing for one of the documents. The email from adobesign@adobesign.com was blocked or sent to spam by the recipient's email system. The sender's profile name was left blank, causing some email systems to reject the message.

If my document has more than one file attached, what should I check before sending for approval with Request E-signature?

Make sure every file that needs a signature has a signature field added for each signer. Double-check the order of the files and the signers. Review all attached files to confirm nothing is missing or blank.

Why is it important to allowlist adobesign@adobesign.com when using Request E-signature for approvals?

Allowlisting adobesign@adobesign.com in your organization's email system helps make sure that e-signature requests are delivered to recipients and do not go to their spam or junk folders. This is important because if the request email is blocked or lost, the signer will not receive the document to review or approve, which can delay your workflow.

◆ Acrobat · edit

Require Government ID Verification to Sign

The [client] signed the term sheet and wants the services agreement sent for e-signature by [deadline=Friday]. Use the…

3ready prompts

3real tasks

1role

See the prompt↓More edit workflows

AI prompts

3 ways to ask · copy any one

AExecute — “help me do it”Help me require government ID to sign a document for…+

Help me require government ID verification before someone can sign a document for [describe document or purpose].

when the reply comes backWant to send a quick guide for signers on how to upload their ID?

BImprove — “do it better”How can I make the ID check more secure or reliable for…+

How can I make the government ID verification process more secure or reliable for [describe document or group]?

when the reply comes backNeed tips on explaining ID checks to people who are signing?

CDecide — “help me choose”Should I use government ID verification or another way to check…+

Should I use government ID verification or another way to check someone's identity for [describe document or situation]?

when the reply comes backCurious about the pros and cons of different ID checks?

How to do it

the tool · the steps · what to avoid

1
Log in to the Adobe Acrobat Sign Admin Console as an administrator.
2
Navigate to Account Settings.
3
Select Send Settings.
4
Scroll to the Identity Authentication Methods section.
5
Enable Knowledge-based Authentication (KBA) and/or Government ID Authentication by checking the corresponding box.
NoteGovernment ID authentication requires an annual volume contract with Adobe; the option may not be visible unless your account is eligible.
6
Click Save to apply changes.

In the appWith the API

Adobe Acrobat Sign Admin Console

Not applicable for this configuration; use the Admin Console UI.

Glossary

words on this page

Government IDAn official document, like a driver’s license or passport, that proves who you are.ExampleYou show your driver's license to verify your age when picking up a package.

VerificationChecking to make sure something is true or real.ExampleYou receive a text message with a code for verification to confirm your identity.

SignTo add your signature, showing you agree or approve.ExampleYou sign the rental agreement to confirm you accept the terms and conditions.

The real tasks

all 3, listed here

Send a new agreement using a custom send workflow

We agreed terms in principle but I don't know the best approval order before sending to the client.

Prepare a one‑page budget change summary and route it to the project sponsor for an approval decision.

FAQ

about this task

When you ask for government ID verification, the person signing must upload a photo of their official ID, like a passport or driver’s license. The system checks if the ID matches their information before letting them sign.

It helps make sure that only the real person is signing, which protects against fraud and keeps the agreement legally strong. This is especially important for contracts, loans, or anything with sensitive information.

Yes, you can use things like email confirmation, phone codes, or even asking security questions. However, government ID is usually the most trusted way because it’s harder to fake.

If the ID is not clear or doesn’t match the signer’s details, the system will not let them sign. The signer may need to try again with a better photo or a different ID.

You should use this for documents that are very important or sensitive, like legal contracts, financial forms, or anything where you must be sure who is signing.

Require Government ID Verification to Sign

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails