How do I make sure each person gets the document to approve and sign in the right order using Request E-signature?

When entering signers, choose SEQUENTIAL routing. List the signers in the order you want them to sign. Check the order before sending to make sure it matches your approval process.

What is the difference between SEQUENTIAL and PARALLEL routing in Request E-signature, and when should I use each?

Routing Type How It Works When To Use. SEQUENTIAL Each signer gets the document after the previous person signs. Use for approvals that must go step by step, like manager then director. PARALLEL All signers get the document at the same time. Use when order does not matter, like three team members signing together.

Why do some e-signature requests not reach the recipient when using Request E-signature?

The recipient's email was typed wrong. A signature field was missing for one of the documents. The email from adobesign@adobesign.com was blocked or sent to spam by the recipient's email system. The sender's profile name was left blank, causing some email systems to reject the message.

If my document has more than one file attached, what should I check before sending for approval with Request E-signature?

Make sure every file that needs a signature has a signature field added for each signer. Double-check the order of the files and the signers. Review all attached files to confirm nothing is missing or blank.

Why is it important to allowlist adobesign@adobesign.com when using Request E-signature for approvals?

Allowlisting adobesign@adobesign.com in your organization's email system helps make sure that e-signature requests are delivered to recipients and do not go to their spam or junk folders. This is important because if the request email is blocked or lost, the signer will not receive the document to review or approve, which can delay your workflow.

Require Phone Authentication for Signers in Adobe Acrobat — AI Prompts

AI prompts

3 ways to ask · copy any one

AExecute — “help me do it”Help me require phone authentication for signers in my document.…+

Help me require phone authentication for signers in my [Adobe Acrobat Sign document] before sending it.

when the reply comes backWould you like tips on making your document even more secure?

BImprove — “do it better”Suggest ways to make signer identity checks stronger than just phone.…+

Suggest ways to make signer identity checks stronger than just phone authentication for my [document workflow].

when the reply comes backWant to know about other ways to check signer identities?

CDecide — “help me choose”Help me choose between phone, email, or password for signers.…+

Help me choose between phone, email, or password authentication for signers of my [important document].

when the reply comes backNeed help understanding the pros and cons of each authentication type?

How to do it

the tool · the steps · what to avoid

1
Log in to Adobe Acrobat Sign as an account or group admin.
2
Navigate to Account in the top menu.
3
Select Account Settings from the left sidebar.
4
Click Send Settings.
5
Scroll to Identity Authentication Methods.
6
Locate Phone (SMS/Voice) authentication.
7
Check the box for Enable phone authentication.
8
Optional: Select whether to allow both SMS and voice or restrict to one.
9
Click Save to apply changes.
10
Communicate to senders that they must select Phone authentication for recipients when sending agreements.
Best practiceIf some signers do not have reliable mobile access, consider enabling multiple authentication methods to avoid workflow delays. (Source: WORLD/BLOGS best-practice)

In the appWith the API

Admin Console (web)

Not applicable for this setting (UI only)

Glossary

words on this page

Phone AuthenticationA way to check who someone is by sending a code to their phone.ExampleYou receive a text message with a code to enter before logging into your bank account.

SignerThe person who is supposed to sign a document.ExampleThe Signer must review all clauses before adding their approval to the document.

Adobe Acrobat SignA tool for sending and signing documents online.ExampleYou use Adobe Acrobat Sign to quickly sign and return a lease agreement online.

The real tasks

all 3, listed here

Send a new agreement using a custom send workflow

We agreed terms in principle but I don't know the best approval order before sending to the client.

Prepare a one‑page budget change summary and route it to the project sponsor for an approval decision.

FAQ

about this task

Phone authentication means the signer gets a code sent to their phone, which they must enter before they can sign. This helps make sure only the right person can sign the document.

Phone authentication adds an extra layer of security, so you know the person signing is really who they say they are. This is important for sensitive or legal documents.

Yes, you can choose to require phone authentication for any document you send for signing, but it's most useful for documents that need extra security.

Phone authentication sends a code to the signer's phone, while email authentication sends a link or code to their email. Phone authentication is usually considered more secure because phones are more personal.

If the signer does not have a phone, you can choose another way to check their identity, like email or password authentication, depending on what works best for them.

Require Phone Authentication for Signers

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails