How do I make sure my e-signature requests do not go to spam folders?

Tell your recipients to check their spam or junk mail folders. Ask your IT department to 'allowlist' the email address adobesign@adobesign.com. This tells email systems that messages from this address are safe. Make sure your sender profile name is not blank, as this can sometimes trigger spam filters.

What is the difference between sequential and parallel signing order for e-signatures?

Signing Order Description Best For. Sequential Signers receive the document one after another in a specific order (e.g., A then B then C). Approvals where one person must sign before the next, like a chain of command. Parallel All signers receive the document at the same time and can sign independently. Situations where the order of signatures does not matter, and you want to get all signatures quickly.

What should I do if a signer tells me the e-signature request was 'not delivered'?

First, check for typos in the recipient's email address in your request settings. Ask the recipient to check their spam or junk mail folder. Advise the recipient's IT team to allowlist adobesign@adobesign.com to ensure future requests are received. Confirm that all necessary signature fields were placed on every document you sent for signing.

Same-Day Multi-Signatures in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

CDecide — “help me choose”We need three decision‑makers to sign the engagement letters on the same day to match the…+

We need three decision‑makers to sign the engagement letters on the same day to match the vendor booking window. I’ve done this before but the CFO at [site=A] is slow and the HR sponsor expects a different invoice name. Diagnose the likeliest blocker — calendar conflict, internal approval loop, or buyer bargaining — and tell me the best sequencing and one contingency to offer if all three can’t sign on the same day.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Select E-Sign from the left pane.
3
Click Request e-signatures.
4
Select Recipients field.
5
Enter the first recipient’s email address.
6
Select the plus (+) icon next to the recipient field.
7
Choose Add recipient.
8
Enter the next recipient’s email address.
9
Repeat steps 6–8 for each additional recipient.
10
Optionally, select Add yourself if you need to sign the document.
11
Optionally, select Add CC to include someone who will receive a copy but not sign.
12
Click Next to proceed to assigning fields and sending.

In the appWith the API

Glossary

words on this page

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

signature fieldA signature field is a special box on a document where a person places their electronic signature.

Who does this

1 role

Management Consultant

FAQ

about this task

Tell your recipients to check their spam or junk mail folders.
Ask your IT department to 'allowlist' the email address adobesign@adobesign.com. This tells email systems that messages from this address are safe.
Make sure your sender profile name is not blank, as this can sometimes trigger spam filters.

Signing Order	Description	Best For
Sequential	Signers receive the document one after another in a specific order (e.g., A then B then C).	Approvals where one person must sign before the next, like a chain of command.
Parallel	All signers receive the document at the same time and can sign independently.	Situations where the order of signatures does not matter, and you want to get all signatures quickly.

It is very important to check that every attached document has a signature field. If a document is missing a signature field, the signer cannot complete their part. This is the main reason why people say 'it didn't work'. Confirming fields saves time and prevents signers from having problems.

First, check for typos in the recipient's email address in your request settings.
Ask the recipient to check their spam or junk mail folder.
Advise the recipient's IT team to allowlist adobesign@adobesign.com to ensure future requests are received.
Confirm that all necessary signature fields were placed on every document you sent for signing.

Yes, for important agreements, you can add more security. When you set up the e-signature request, you can choose to add authentication. This means the signer will need an extra verification step, like a code sent to their email or phone (SMS), before they can sign the document.

Same-Day Multi-Signatures

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails