How do I make sure my e-signature request doesn't go to spam?

Ask your IT team to 'allowlist' adobesign@adobesign.com in your company's email system. Make sure your sender profile name is not blank, as this can sometimes trigger spam filters.

What is the difference between sequential and parallel signing order?

Signing Order How it works Best for. Sequential Signers get the document one by one, in an order you choose. Person A signs, then Person B, and so on. Hierarchical approvals, where one person must approve before the next. Parallel All signers get the document at the same time and can sign independently. Situations where the order of signatures does not matter, like a team sign-off.

What should I do if a recipient says they never received the e-signature request?

First, check for typos in the recipient's email address in your sent request. Ask the recipient to check their spam or junk mail folder. Suggest they contact their IT department to allowlist adobesign@adobesign.com, as company spam filters are a common cause.

Send Approval Request in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

BImprove — “do it better”Make it easy for Priya to approve the prototype move: include the annotated test report with a…+

Make it easy for Priya to approve the prototype move: include the annotated test report with a one-page summary of pass/fail criteria and unresolved items, highlight the sections that need sign-off, request e-signature only on the final approval line, and set a reminder if no response in three business days.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Sequential routingSigners get the document one after another, each after the last person signs.ExampleThe contract goes to legal, then finance, and finally to the CEO for signing.

Who does this

1 role

Electronics Technician (Observatory)

FAQ

about this task

Ask your IT team to 'allowlist' adobesign@adobesign.com in your company's email system.
Make sure your sender profile name is not blank, as this can sometimes trigger spam filters.

Signing Order	How it works	Best for
Sequential	Signers get the document one by one, in an order you choose. Person A signs, then Person B, and so on.	Hierarchical approvals, where one person must approve before the next.
Parallel	All signers get the document at the same time and can sign independently.	Situations where the order of signatures does not matter, like a team sign-off.

Adding authentication, like an email or SMS code, makes your e-signature requests more secure. This is especially important for high-value agreements or sensitive documents. It helps confirm that only the correct person can access and sign the document, adding an extra layer of trust and legal protection.

First, check for typos in the recipient's email address in your sent request.
Ask the recipient to check their spam or junk mail folder.
Suggest they contact their IT department to allowlist adobesign@adobesign.com, as company spam filters are a common cause.

Yes, you can use the Acrobat Sign API to send e-signature requests directly from your own applications or systems. This allows for automation, where you define the agreement details and the files to be signed. The API handles the sending process, and you get an agreement ID back to track the signing status. This is useful for integrating e-signatures into existing business workflows.

Send Approval Request

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails