How do I make sure my e-signature requests are not sent to spam?

Ask your IT team to 'allowlist' the email address 'adobesign@adobesign.com'. Make sure your sender profile name is not blank, as this can also trigger spam filters.

What is the difference between 'sequential' and 'parallel' signing order for e-signatures?

Signing Order Description Best For. Sequential Signers receive the document one after another, in a specific order you set. The next signer only gets it after the previous one signs. Hierarchical approvals or workflows where steps must happen in sequence. Parallel All signers receive the document at the same time. They can sign in any order, or all at once. Situations where the order of signatures does not matter, like a group consent form.

What should I do if a signer says they did not receive the e-signature request?

First, check for any typos in the recipient's email address you entered. Confirm that every attached document has at least one signature field; missing fields can stop delivery. Ask the recipient to check their spam or junk folder. Remind your IT team to allowlist 'adobesign@adobesign.com' to prevent future issues.

Send For Signed Acceptance in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

CDecide — “help me choose”The client told the PM they’ll sign acceptance but I haven’t actually received the…+

The client told the PM they’ll sign acceptance but I haven’t actually received the confirmation. I’m due to issue construction documents this afternoon and can’t send an unsigned set. Help me decide whether to send the set with an explicit request for signed confirmation or to delay issue until I get the signature. Explain the risk of each and give the exact short message to the client that requests the signature without sounding alarmist.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

sequential signingWhen people sign a document one after another, in a specific order.

Who does this

1 role

Architectural Drafter

FAQ

about this task

Ask your IT team to 'allowlist' the email address 'adobesign@adobesign.com'.
Make sure your sender profile name is not blank, as this can also trigger spam filters.

Signing Order	Description	Best For
Sequential	Signers receive the document one after another, in a specific order you set. The next signer only gets it after the previous one signs.	Hierarchical approvals or workflows where steps must happen in sequence.
Parallel	All signers receive the document at the same time. They can sign in any order, or all at once.	Situations where the order of signatures does not matter, like a group consent form.

Adding authentication, like an email or SMS code, makes your e-signature requests more secure. It helps confirm that only the correct person can open and sign the document. This is very important for agreements that contain sensitive or high-value information, protecting both you and the signer.

First, check for any typos in the recipient's email address you entered.
Confirm that every attached document has at least one signature field; missing fields can stop delivery.
Ask the recipient to check their spam or junk folder.
Remind your IT team to allowlist 'adobesign@adobesign.com' to prevent future issues.

You can automate sending documents for e-signature using the Acrobat Sign API. You will use the 'POST /api/rest/v6/agreements' endpoint. First, you need to define the 'AgreementInfo' which includes details about the agreement and signers, and 'FileInfo' for the documents. The API will then return an 'agreementId' that you can use to track the status of the agreement and make further calls.

Send For Signed Acceptance

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails