How do I make sure each person gets the document to approve and sign in the right order using Request E-signature?

When entering signers, choose SEQUENTIAL routing. List the signers in the order you want them to sign. Check the order before sending to make sure it matches your approval process.

What is the difference between SEQUENTIAL and PARALLEL routing in Request E-signature, and when should I use each?

Routing Type How It Works When To Use. SEQUENTIAL Each signer gets the document after the previous person signs. Use for approvals that must go step by step, like manager then director. PARALLEL All signers get the document at the same time. Use when order does not matter, like three team members signing together.

Why do some e-signature requests not reach the recipient when using Request E-signature?

The recipient's email was typed wrong. A signature field was missing for one of the documents. The email from adobesign@adobesign.com was blocked or sent to spam by the recipient's email system. The sender's profile name was left blank, causing some email systems to reject the message.

If my document has more than one file attached, what should I check before sending for approval with Request E-signature?

Make sure every file that needs a signature has a signature field added for each signer. Double-check the order of the files and the signers. Review all attached files to confirm nothing is missing or blank.

Why is it important to allowlist adobesign@adobesign.com when using Request E-signature for approvals?

Allowlisting adobesign@adobesign.com in your organization's email system helps make sure that e-signature requests are delivered to recipients and do not go to their spam or junk folders. This is important because if the request email is blocked or lost, the signer will not receive the document to review or approve, which can delay your workflow.

Set the Timestamp Server for Signatures in Adobe Acrobat — AI Prompts

AI prompts

3 ways to ask · copy any one

AExecute — “help me do it”Show me how to set a timestamp server in…+

Show me how to set a timestamp server for signatures in [Adobe Acrobat/Acrobat Sign] for [my document type or workflow].

when the reply comes backWant to see how it looks after setting the timestamp server?

BImprove — “do it better”How can I make sure my timestamp is accurate…+

How can I make sure my timestamp server is set up correctly and gives accurate times for digital signatures in [Adobe Acrobat/Acrobat Sign]?

when the reply comes backNeed tips on keeping your digital signatures secure?

CDecide — “help me choose”What should I think about when picking a timestamp…+

What should I think about when picking a timestamp server for digital signatures in [Adobe Acrobat/Acrobat Sign]? Give me pros and cons.

when the reply comes backCurious about the difference between free and paid timestamp servers?

How to do it

the tool · the steps · what to avoid

1
Open Edit menu and select Preferences.
2
In the Categories list, select Signatures.
3
Under Identities & Trusted Certificates, click More....
4
In the Digital Signatures section, under Document Timestamping, click More....
5
Click Add to add a new timestamp server.
6
Enter the Server URL and any required authentication details.
7
Click OK to save the new timestamp server.
8
Select the desired timestamp server from the list and click Set Default.
9
Click OK to close all dialogs.
10
Restart Adobe Acrobat Pro to apply the changes.
Best practiceIf users report timestamp errors, verify network access to the timestamp server and confirm credentials—some enterprise firewalls may block outbound timestamp requests.

In the appWith the API

Preferences > Signatures > Document Timestamping

Glossary

words on this page

Timestamp ServerA service that adds the exact date and time to a digital signature.ExampleThe Timestamp Server added 11:30 AM on July 1st to the digital signature when the invoice was approved.

Digital SignatureAn electronic mark on a document that proves who signed it and that the document has not changed.ExampleA digital signature on your tax return confirms you submitted it and that its contents are unchanged.

Adobe AcrobatA program used to view and edit PDF files.ExampleYou use Adobe Acrobat to open and read the instruction manual.

The real tasks

all 3, listed here

Send a new agreement using a custom send workflow

We agreed terms in principle but I don't know the best approval order before sending to the client.

Prepare a one‑page budget change summary and route it to the project sponsor for an approval decision.

FAQ

about this task

A timestamp server adds an official date and time to your digital signature, so anyone who looks at the document later can see exactly when it was signed. This is important for legal proof and trust.

A digital signature is created using a computer and special software, and it often includes extra information like the time of signing. A handwritten signature is just your name written by hand, without any automatic proof of when it was added.

You can use many different timestamp servers, but it's best to pick one that is trusted and works with Adobe products. Some organizations require you to use a specific server for extra security.

An accurate timestamp proves exactly when a document was signed, which can be important for deadlines, contracts, and legal reasons. It helps prevent arguments about when something happened.

If you don't set a timestamp server, your digital signature may not show an official date and time, which could make it less trustworthy or not accepted in some situations.

Set the Timestamp Server for Signatures

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails