How do I make sure each person gets the document to approve and sign in the right order using Request E-signature?

When entering signers, choose SEQUENTIAL routing. List the signers in the order you want them to sign. Check the order before sending to make sure it matches your approval process.

What is the difference between SEQUENTIAL and PARALLEL routing in Request E-signature, and when should I use each?

Routing Type How It Works When To Use. SEQUENTIAL Each signer gets the document after the previous person signs. Use for approvals that must go step by step, like manager then director. PARALLEL All signers get the document at the same time. Use when order does not matter, like three team members signing together.

Why do some e-signature requests not reach the recipient when using Request E-signature?

The recipient's email was typed wrong. A signature field was missing for one of the documents. The email from adobesign@adobesign.com was blocked or sent to spam by the recipient's email system. The sender's profile name was left blank, causing some email systems to reject the message.

If my document has more than one file attached, what should I check before sending for approval with Request E-signature?

Make sure every file that needs a signature has a signature field added for each signer. Double-check the order of the files and the signers. Review all attached files to confirm nothing is missing or blank.

Why is it important to allowlist adobesign@adobesign.com when using Request E-signature for approvals?

Allowlisting adobesign@adobesign.com in your organization's email system helps make sure that e-signature requests are delivered to recipients and do not go to their spam or junk folders. This is important because if the request email is blocked or lost, the signer will not receive the document to review or approve, which can delay your workflow.

◆ Acrobat · edit

Stop or Change Signature Reminders

The [client] signed the term sheet and wants the services agreement sent for e-signature by [deadline=Friday]. Use the…

3ready prompts

3real tasks

1role

See the prompt↓More edit workflows

AI prompts

3 ways to ask · copy any one

AExecute — “help me do it”Stop reminders for my document called [document name]…+

Stop all signature reminders for my document called [document name] in Adobe Acrobat Sign.

when the reply comes backWould you like to set up a new reminder schedule instead?

BImprove — “do it better”Change how often reminders are sent for [document name]…+

Change the frequency of signature reminders for [document name] to [new frequency] in Adobe Acrobat Sign.

when the reply comes backDo you want suggestions for the best reminder frequency?

CDecide — “help me choose”Should I stop or just change reminders for [document name]…+

Should I completely stop signature reminders or just change how often they are sent for [document name]? Give pros and cons for each.

when the reply comes backNeed help deciding based on your team's workflow?

How to do it

the tool · the steps · what to avoid

1
Log in to Adobe Acrobat Sign as the user who sent the signature request.
2
Navigate to the Manage page.
3
Single-click the agreement in question to select it.
4
Locate and open the Reminders panel for the selected agreement.
5
Cancel or adjust the reminder as needed using the available options.
6
Click outside of the reminder panel to return to the Manage page.
7
Alternatively, open the reminder email and select the Click here link to cancel the current reminder for the agreement.
Best practiceIf you no longer need reminders for a fully signed agreement but still receive them, check if the agreement status is updated to 'Complete.' Sometimes reminders persist if the status hasn't synced; refreshing or reloading the Manage page can help.

In the appWith the API

Yes

Glossary

words on this page

Signature ReminderA message sent to remind someone to sign a document.ExampleYou receive a Signature Reminder email because you haven't yet signed the new employee contract.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

WorkflowA series of steps followed to complete a task, often using different apps.ExampleThe workflow for approving an expense report involves submitting it, then manager review, then finance processing.

The real tasks

all 3, listed here

Send a new agreement using a custom send workflow

We agreed terms in principle but I don't know the best approval order before sending to the client.

Prepare a one‑page budget change summary and route it to the project sponsor for an approval decision.

FAQ

about this task

To stop signature reminders, you need to go to the document's settings in Adobe Acrobat Sign and turn off the reminder option, so no more emails will be sent to the recipient.

Signature reminders are usually sent until all required people have signed the document; if you keep getting reminders, it may be because not everyone has finished signing yet.

Changing the reminder frequency means the recipient will get reminder emails more or less often, depending on what you pick, which can help avoid too many or too few emails.

In most cases, you can only stop reminders for the whole document, not just one person, unless you remove that person as a recipient.

Stopping reminders only stops the emails asking for signatures, but the document is still active; canceling a document means no one can sign it anymore.

Stop or Change Signature Reminders

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails