How do I make sure my e-signature request does not go into a recipient's spam folder?

Ask the recipient to check their spam or junk folder. Tell your IT or email administrator to add 'adobesign@adobesign.com' to your organization's allowlist. Make sure your sender profile name is not blank, as this can also trigger spam filters.

What should I do if a recipient says they did not get the e-signature request, even after checking spam?

First, double-check the recipient's email address for any typos. Confirm that every attached document has at least one signature field placed on it. Ask your email administrator to allowlist 'adobesign@adobesign.com' to prevent future delivery issues.

Track Signature Completion in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Set up a bulk signature request for the routine subcontractor contracts so all dozens are…+

Set up a bulk signature request for the routine subcontractor contracts so all dozens are returned signed before mobilization, and schedule the requests to be sent three weeks before work starts.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Before sending the bulk signature request, validate each subcontractor's contact list and…+

Before sending the bulk signature request, validate each subcontractor's contact list and contract version, attach a one‑line instruction for signers about who to contact with questions, and stagger reminders so the package reaches site start fully executed.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and sign in to your account.
2
Select Home from the left navigation pane.
3
Under Agreements, click Adobe Acrobat Sign.
4
Locate the agreement you want to track in the list of documents.
5
Select the checkbox next to the agreement you want to monitor.
6
View the right pane for real-time status updates, including which recipients have signed and which are pending.
NoteYou can also see a complete history of actions taken on the agreement.
Best practiceIf you frequently send agreements to multiple recipients, use the status column to quickly scan which documents are awaiting signatures versus completed. This is especially helpful for high-volume workflows.

In the appWith the API

Yes

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

AllowlistTelling your email system to always accept emails from a certain address.ExampleAdding your client's email to your allowlist ensures their messages never go to spam.

Sequential signingSigners complete the document one after another in a specific order.ExampleThe employee signs the performance review first, then their manager, and finally HR.

Who does this

1 role

Project Manager

FAQ

about this task

Ask the recipient to check their spam or junk folder.
Tell your IT or email administrator to add 'adobesign@adobesign.com' to your organization's allowlist.
Make sure your sender profile name is not blank, as this can also trigger spam filters.

Setting the signer routing order is important because it controls who signs the document and when. If you need approvals in a specific chain, like a manager signing after a team member, you use 'SEQUENTIAL' routing. If multiple people can sign at the same time and the order does not matter, you use 'PARALLEL' routing. This makes sure your approval process follows the correct steps and avoids delays.

First, double-check the recipient's email address for any typos.
Confirm that every attached document has at least one signature field placed on it.
Ask your email administrator to allowlist 'adobesign@adobesign.com' to prevent future delivery issues.

Adding authentication, like requiring an email or SMS code, makes your e-signature agreements more secure. It confirms the signer is who they say they are. This extra step is very useful for important or high-value documents. It helps protect against unauthorized people signing by mistake or on purpose, giving you more confidence in the legal validity of the signed document.

It is crucial to confirm all attached documents have signature fields because this is the most common reason why e-signature requests 'do not work'. If a document needs a signature but has no field, the signer cannot complete it. Always check each document to make sure all necessary fields are placed correctly before sending.

Track Signature Completion

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails