How can I make sure my e-signature request is not marked as spam?

Ask your email administrator to 'allowlist' the email address 'adobesign@adobesign.com'. Make sure your sender profile name is not blank, as this can also cause spam rejection.

What is the difference between sequential and parallel signing order for e-signature requests?

Signing Order Description When to Use. SEQUENTIAL Signers must sign one after another in a specific order. For approvals where one person's signature depends on another (e.g., manager then director). PARALLEL Signers can sign at the same time, the order does not matter. When multiple people need to sign, but their signatures are independent (e.g., multiple team members).

What should I do if my e-signature request is not delivered to the recipient?

Check for typos in the recipient's email address. Ensure all attached documents have a signature field for each recipient. Confirm that 'adobesign@adobesign.com' is allowed by the recipient's email system.

Track Signature Receipts in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

BImprove — “do it better”Before sending, reduce pushback: add a one-paragraph ‘what changed’ at the top tailored to…+

Before sending, reduce pushback: add a one-paragraph ‘what changed’ at the top tailored to staff, prefill fields and add a checkbox ‘I have read and understand’ plus signature, schedule two automated reminders spaced [days=3] apart, and include [contact=HR contact] for questions in the message.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and sign in to your account.
2
Select Home from the left navigation pane.
3
Under Agreements, click Adobe Acrobat Sign.
4
Locate the agreement you want to track in the list of documents.
5
Select the checkbox next to the agreement you want to monitor.
6
View the right pane for real-time status updates, including which recipients have signed and which are pending.
NoteYou can also see a complete history of actions taken on the agreement.
Best practiceIf you frequently send agreements to multiple recipients, use the status column to quickly scan which documents are awaiting signatures versus completed. This is especially helpful for high-volume workflows.

In the appWith the API

Yes

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

sequential signingWhen people sign a document one after another, in a specific order.

Who does this

1 role

Office Manager

FAQ

about this task

Ask your email administrator to 'allowlist' the email address 'adobesign@adobesign.com'.
Make sure your sender profile name is not blank, as this can also cause spam rejection.

Signing Order	Description	When to Use
SEQUENTIAL	Signers must sign one after another in a specific order.	For approvals where one person's signature depends on another (e.g., manager then director).
PARALLEL	Signers can sign at the same time, the order does not matter.	When multiple people need to sign, but their signatures are independent (e.g., multiple team members).

Adding authentication, like an email or SMS code, is important for high-value agreements. It helps confirm the signer's identity, making the agreement more secure and legally stronger. This extra step protects against unauthorized signatures.

Check for typos in the recipient's email address.
Ensure all attached documents have a signature field for each recipient.
Confirm that 'adobesign@adobesign.com' is allowed by the recipient's email system.

You can use the Acrobat Sign API to automate sending and tracking agreements. To start, you would use a 'POST' request to the '/api/rest/v6/agreements' endpoint. You need to provide details about the agreement and the files. The API will return an 'agreementId' which you can then use for all future actions related to that specific agreement, like checking its status or getting audit trails.

Track Signature Receipts

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails