How do I make sure my e-signature request is not marked as spam?

Ask recipients to add adobesign@adobesign.com to their safe sender list. Check that your sender profile name is not blank, as this can trigger spam filters.

What is the difference between sequential and parallel signing order?

Type Description When to Use. Sequential Signers receive the document one by one, in the order you set. For approvals where one person must sign before the next. Parallel All signers receive the document at the same time. When the order of signatures does not matter, like for team sign-offs.

How can I add extra security to high-value e-signature agreements?

Add an email authentication step. Add an SMS code authentication step.

If a recipient says they never received my e-signature request, what should I check first?

First, check for any typos in the recipient's email address. Then, ask them to check their spam or junk mail folder. Finally, suggest they ask their IT team to allowlist adobesign@adobesign.com.

◆ Acrobat · sign

Track Signature Routing

Send the judge's signature packet for Probation Order [order=2026-210] to [judge=Judge Alvarez], routing to courtroom …

2ready prompts

1real task

1role

See the prompt↓More sign workflows

When to use it

real situations

A manager needs to approve a contract after an employee signs it.
Several team members must sign off on a project plan at the same time.
You need to send a document to many people and track who has signed.
A legal document requires signatures in a specific order for compliance.

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Send the judge's signature packet for Probation Order [order=2026-210] to [judge=Judge…+

Send the judge's signature packet for Probation Order [order=2026-210] to [judge=Judge Alvarez], routing to courtroom staff if unavailable, request signature by [deadline=Wednesday], and confirm delivery to the judge's inbox.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Before routing the Probation Order [order=2026-210] for [judge=Judge Alvarez]'s signature,…+

Before routing the Probation Order [order=2026-210] for [judge=Judge Alvarez]'s signature, ensure exhibits are attached and an instruction sheet notes where to sign, surface any missing judge-required language so they won't reject it, and set the request to route to courtroom staff only if [judge=Judge Alvarez] is out.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and sign in to your account.
2
Select Home from the left navigation pane.
3
Under Agreements, click Adobe Acrobat Sign.
4
Locate the agreement you want to track in the list of documents.
5
Select the checkbox next to the agreement you want to monitor.
6
View the right pane for real-time status updates, including which recipients have signed and which are pending.
NoteYou can also see a complete history of actions taken on the agreement.
Best practiceIf you frequently send agreements to multiple recipients, use the status column to quickly scan which documents are awaiting signatures versus completed. This is especially helpful for high-volume workflows.

In the appWith the API

Yes

Glossary

words on this page

Sequential RoutingDocuments are sent to signers one by one, in a specific order.

Parallel RoutingAll signers receive the document at the same time, and order does not matter.ExampleThe contract went to all three department heads at once, and any of them could sign first.

AllowlistTelling your email system to always accept emails from a certain address.ExampleAdding your client's email to your allowlist ensures their messages never go to spam.

The real tasks

the one, listed here

Route documents that require a judge's signature to the right courtroom or staff member so decisions are signed on time.

FAQ

about this task

Ask recipients to add adobesign@adobesign.com to their safe sender list.
Check that your sender profile name is not blank, as this can trigger spam filters.

Type	Description	When to Use
Sequential	Signers receive the document one by one, in the order you set.	For approvals where one person must sign before the next.
Parallel	All signers receive the document at the same time.	When the order of signatures does not matter, like for team sign-offs.

It is very important because if a document is missing a signature field, the recipient cannot sign it. This is the most common reason why a signature request 'didn't work'. Always double-check all attached files before sending.

Add an email authentication step.
Add an SMS code authentication step.

First, check for any typos in the recipient's email address.
Then, ask them to check their spam or junk mail folder.
Finally, suggest they ask their IT team to allowlist adobesign@adobesign.com.

Track Signature Routing

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails