How do I make sure my e-signature request gets to the right person and is not marked as spam?

Always double-check the recipient's email address for typos. Ask your IT team to 'allowlist' adobesign@adobesign.com. This stops emails from going to spam. Make sure your sender profile name is not blank, as this can also cause spam rejection.

What is the difference between SEQUENTIAL and PARALLEL signer routing for e-signatures?

Routing Type When to Use Order. SEQUENTIAL When approvals must happen in a specific order (e.g., manager then director). Signer A signs, then Signer B, then Signer C. PARALLEL When the order of signing does not matter (e.g., multiple team members). All signers can sign at any time, independently.

If I need extra security for a high-value agreement, how can I add authentication to an e-signature request?

When setting up your e-signature request, look for authentication options. You can add authentication by requiring an email code. You can also add authentication by requiring an SMS (text message) code to the signer's phone.

What should I do if my e-signature request was sent, but the recipient says they never received it?

First, check the recipient's email address for any typos. A small mistake can prevent delivery. Ask the recipient to check their spam or junk mail folder. Suggest they contact their IT department to allowlist adobesign@adobesign.com, as corporate spam filters often block these emails. Confirm that your sender profile name is filled out, as a blank name can sometimes trigger spam filters.

Urgent Client Layout Sign-off in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

CDecide — “help me choose”The client verbally approved the look but they haven’t signed the furniture layout and the…+

The client verbally approved the look but they haven’t signed the furniture layout and the millwork order cutoff is [deadline=tomorrow]. I’m the lead designer and it’s my first time running procurement alone — I’m afraid of ordering the wrong pieces and getting blamed for extra costs. Read the attached layout, spot any real ambiguity a client might seize on, tell me whether this reads as ‘approval-ready’ or needs a clarification call, and write a short, calm message I can send to [client=Anna Martinez] asking for final sign-off without sounding pushy. Don’t cross the line into promising a late change that would cost extra.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Signer routingThe order in which people receive and sign a document, either one by one or all at once.ExampleThe Signer routing sent the contract to the manager first, then to legal, and finally to the CEO.

Who does this

1 role

Interior Designer

FAQ

about this task

Always double-check the recipient's email address for typos.
Ask your IT team to 'allowlist' adobesign@adobesign.com. This stops emails from going to spam.
Make sure your sender profile name is not blank, as this can also cause spam rejection.

Routing Type	When to Use	Order
SEQUENTIAL	When approvals must happen in a specific order (e.g., manager then director).	Signer A signs, then Signer B, then Signer C.
PARALLEL	When the order of signing does not matter (e.g., multiple team members).	All signers can sign at any time, independently.

It is very important to check all attached documents for signature fields. If even one document is missing a field, the entire e-signature request will fail. Signers will not be able to complete their part, and you will have to resend the request. This is the most common reason why requests do not work, so always double-check before sending.

When setting up your e-signature request, look for authentication options.
You can add authentication by requiring an email code.
You can also add authentication by requiring an SMS (text message) code to the signer's phone.

First, check the recipient's email address for any typos. A small mistake can prevent delivery.
Ask the recipient to check their spam or junk mail folder.
Suggest they contact their IT department to allowlist adobesign@adobesign.com, as corporate spam filters often block these emails.
Confirm that your sender profile name is filled out, as a blank name can sometimes trigger spam filters.

Urgent Client Layout Sign-off

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails