How do I make sure my e-signature request gets to the right person?

Double-check the recipient's email address for typos. Make sure adobesign@adobesign.com is not blocked by their email system. Confirm every attached document has a signature field for each signer.

What is the difference between sequential and parallel signing order for e-signature requests?

Signing Order Type How it Works When to Use It. Sequential Signers receive the document one after another in a specific order (A then B then C). For approvals where one person must sign before the next, like a manager's approval. Parallel All signers receive the document at the same time and can sign in any order. When the order of signatures does not matter, and you want to get all signatures quickly.

If I send a document for e-signature but the recipient says it's not in their inbox, what should I do first?

First, check the email address you typed for the recipient for any mistakes. Ask the recipient to check their spam or junk mail folder. Suggest they ask their IT team to add adobesign@adobesign.com to their safe sender list.

Urgent Donor Signatures in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

CDecide — “help me choose”Fifteen donor agreements are unsigned and our event budget depends on two signing today. I can…+

Fifteen donor agreements are unsigned and our event budget depends on two signing today. I can send reminders but don't want to spam donors. Tell me whether this looks like forgetfulness or a negotiation stall, suggest the exact reminder message for donors that keeps tone warm and makes signing easy, and note one red flag that means I escalate to a phone call.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

routingRouting is the order in which people receive and sign a document.ExampleThe routing for the expense report ensures it goes to your manager, then finance, for approval.

Who does this

1 role

Campaign Manager

FAQ

about this task

Double-check the recipient's email address for typos.
Make sure adobesign@adobesign.com is not blocked by their email system.
Confirm every attached document has a signature field for each signer.

Signing Order Type	How it Works	When to Use It
Sequential	Signers receive the document one after another in a specific order (A then B then C).	For approvals where one person must sign before the next, like a manager's approval.
Parallel	All signers receive the document at the same time and can sign in any order.	When the order of signatures does not matter, and you want to get all signatures quickly.

An e-signature request might not be delivered if the recipient's email address has a typo. Also, if adobesign@adobesign.com is blocked by the recipient's email spam filter, the request will not arrive. Another common reason is forgetting to place a signature field on every document that needs signing.

The Acrobat Sign API is a tool for computer programs to send and manage e-signature requests automatically. It allows businesses to integrate signature processes directly into their own systems, such as their customer relationship management (CRM) software. This means you can create, send, and track agreements without manually using the Acrobat application, saving time and reducing errors for many documents.

First, check the email address you typed for the recipient for any mistakes.
Ask the recipient to check their spam or junk mail folder.
Suggest they ask their IT team to add adobesign@adobesign.com to their safe sender list.

Urgent Donor Signatures

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails