Monitor event activities for satisfaction

I need to confirm attendance and satisfaction trends for last week's gallery opening. Send the attendee list, survey totals, and the two-page summary of follow-up actions to Emma, the Artist Liaison, and Sam, the Conference Manager, for their sign-off by Friday. Check that survey response rates and open comments are visible and that all artist names match the roster before sending.

Before I share this satisfaction report with the curators, make the key signals obvious: show average satisfaction at the top, highlight any sessions under 3.5, pull the three most-cited complaints into a single paragraph, and flag any artists whose attendees reported below-average experience. Make the findings scannable for Emma to approve quickly.

At last night's reception average satisfaction fell from 4.5 to 3.2 for the 7–9pm slot. Emma and I are split on whether it's a one-off or a systemic problem. I don't have reliable timestamps for each comment, and I can't tell if a single artist's crowd skewed results. What is the likeliest cause and what should I check first before telling Emma we're escalating?

Across six events this quarter we repeatedly spend half a day investigating a single low-scoring session. Most fixes are staffing reassignments that could have been anticipated. Help me see the pattern: where are we losing time and credibility, and what one habit should we change so Emma and I stop redoing the same post-event dig every week?