Set up shared mailbox access for junior designer Zoe Park so she can send production questions and I can oversee respo…
A Shared Mailbox allows multiple users to send and receive emails from a common address.
Access the Microsoft 365 Exchange Admin Center using an administrator account.
In the left navigation pane, go to Recipients > Mailboxes.
On the Shared mailboxes page, select + Add a shared mailbox.
Enter a Name for the shared mailbox.
Select Save changes.
Under Next steps, select Add members to this mailbox.
Search for and select the users you want to add as members.
Best practiceEnsure every team member has the right permission level to avoid common setup issues.
Select Add to grant access.
Select Save changes to commit the new members.
To open a shared mailbox in Outlook, right-click your account name in the Folder pane and select 'Add shared folder or mailbox'.
Shared mailboxes can be managed and provisioned using PowerShell cmdlets in Exchange Online, allowing for automation of creation and member assignment.
Because you rarely think 'I want the redaction tool'. You think 'I have to share this without leaking the client's details'. Start from the need, and the feature finds you.
Real. Every job here was drawn from what people in real roles were actually seen doing in Outlook — not a feature checklist.
No. Each page gives you a ready prompt you can paste into an AI assistant, plus the plain steps to do it yourself. Start with either — the goal is the finished job, not the tool.