◆ Express · convert

Support Instructions

Create a quick illustrated note that shows how to reset a locked account: three steps, exact console menu names, and t…

2heights
2tasks
1roles do it

The same job, four heights

do it · improve it · decide · become
AExecute — “help me do it”Create a quick illustrated note that shows how to reset a locked account: three steps, exact…+
Create a quick illustrated note that shows how to reset a locked account: three steps, exact console menu names, and the support contact — produce a single-page PNG ready for Slack by this afternoon.
when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.
BImprove — “do it better”Make it so support staff never call you: use numbered screenshots of the real console, bold the…+
Make it so support staff never call you: use numbered screenshots of the real console, bold the exact menu clicks and expected confirmation messages, include the escalation criterion (‘if step 3 fails, page me’), and provide both PNG and printable PDF.
when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

The real tasks

1 of them
Create a quick illustrated note that shows how to reset a locked account so support staff can follow it without calling me.

Who does this

1 roles
Network Administrator

Questions people ask

honest answers

Because you rarely think 'I want the redaction tool'. You think 'I have to share this without leaking the client's details'. Start from the need, and the feature finds you.

Real. Every job here was drawn from what people in real roles were actually seen doing in Express — not a feature checklist.

No. Each page gives you a ready prompt you can paste into an AI assistant, plus the plain steps to do it yourself. Start with either — the goal is the finished job, not the tool.