◆ Outlook · rules

Establish Protocol

Set a rule to immediately forward emails with subject containing ‘enforcement’ or from enforcement@complaints to Offic…

2heights
2tasks
1roles do it

The same job, four heights

do it · improve it · decide · become
AExecute — “help me do it”Set a rule to immediately forward emails with subject containing ‘enforcement’ or from…+
Set a rule to immediately forward emails with subject containing ‘enforcement’ or from enforcement@complaints to Officer Dan Rivera and flag them for follow-up until resolved so urgent complaints are not missed.
when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.
BImprove — “do it better”Create a protocol: auto-forward any email with ‘urgent enforcement’, ‘public safety’, or from…+
Create a protocol: auto-forward any email with ‘urgent enforcement’, ‘public safety’, or from enforcement@complaints to Officer Dan Rivera, flag it for follow-up, add a calendar task to track resolution, and notify me if unresolved after 48 hours so every urgent enforcement complaint is tracked to closure.
when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

The real tasks

1 of them
Make a protocol so urgent enforcement complaints are forwarded immediately to the enforcement officer and tracked until resolved.

Who does this

1 roles
Urban Planner

Questions people ask

honest answers

Because you rarely think 'I want the redaction tool'. You think 'I have to share this without leaking the client's details'. Start from the need, and the feature finds you.

Real. Every job here was drawn from what people in real roles were actually seen doing in Outlook — not a feature checklist.

No. Each page gives you a ready prompt you can paste into an AI assistant, plus the plain steps to do it yourself. Start with either — the goal is the finished job, not the tool.