19 tasks, each one witnessed by the sources that watched the job — and behind every one, a prompt you can use tonight.
You usually start by logging into the teller system (e.g., Information Technology Incorporated Premier Teller or Jack Henry). Count and verify the cash drawer, check the vault list, and order extra cash if needed for the day.
The day is mostly customer-facing: process deposits and withdrawals, handle payments (mortgage, loan, utility), issue checks for settlements, make credit card cash advances, and balance your drawer before you leave. Expect clerical work—scanning proofs, filing, and answering emails in Outlook.
Tellers use a primary teller app like Information Technology Incorporated Premier Teller or Jack Henry to post deposits, withdrawals, transfers, and cash advances. Use Microsoft Dynamics for customer account details and Microsoft Outlook for internal emails and scheduling.
Other tools: Hyland OnBase for scanned documents and proofs, Microsoft Word for forms and letters, and the bank’s rate sheet or Vertex for quoting exchange rates. You’ll also use the vault/safe deposit box management screens in the core system.
You can use AI to draft routine emails or suggest product language, but never upload customer data (account numbers, SSNs, balances) into a public AI service. Keep customer privacy—use internal templates in Outlook or Word and the bank’s approved knowledge base.
For cross-selling, AI can suggest scripts or checklists, but always verify offers against Microsoft Dynamics account info and the bank’s compliance rules before telling a customer anything.
Pay varies by location and bank, but entry-level tellers in the U.S. often start between minimum wage and about $16–$18/hour; experienced tellers or those with specialist duties can earn more. Commission or bonuses may come from meeting cross-sell targets (number of products opened) or error-free balancing.
Your hours, whether you work weekends, and whether you handle high-volume branches or vault duties (managing vault cash) are the main factors that change your pay.
Practice basic arithmetic and cash-handling drills: count bills, give exact change, and balance simple ledgers. Learn to type and use Microsoft Outlook and Word; many banks test for keyboard speed and accuracy.
Read basics of banking products (savings, checking, loans, credit cards) and anti-money-laundering signs so you can identify suspicious transactions. Familiarity with scanning documents and OnBase or similar document-management systems helps a lot.
Tellers handle a wider range of financial transactions: deposits, withdrawals, loan and mortgage payments, issuing settlement checks, and accessing safe deposit boxes. Cashiers mainly sell goods and give change; they don’t usually post to customer accounts or follow banking compliance.
Tellers must verify account information, balance a cash drawer daily, use bank core systems (Premier Teller, Jack Henry), and report suspicious transactions under AML rules—tasks most store cashiers don’t do.
Attention to detail. You’ll be balancing cash drawers, verifying account information, processing payments and scanning proofs. One small mistake in amount, account number, or dates can cause a mismatch that takes hours to fix.
Combine that with clear customer communication—confirm the amount and account out loud—and you’ll cut errors. Use the systems (Premier Teller, OnBase, Dynamics) exactly as the bank’s procedures require.