Toll Collector

Toll Collector completes core procedures and records steps in 25 task examples that explain the role. Each task includes a short how-to, the expected result, and when to contact a supervisor. Each one shows where we found it, and comes with an AI prompt you can copy and use straight away.

25evidenced tasks
25ready prompts
5tools of the trade
41-2011.00O*NET-SOC code
3,089,410hold this job (US, BLS 2025)
$32,880median pay/yr (US)
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What it pays

Government survey numbers — not estimates, not ads.

Half of all Cashiers in the U.S. earn more than $32,880 a year — the middle 80% land between $24,530 and $40,410. About 3.1 million people in the U.S. do this work. Figures are for the U.S. occupation group “Cashiers”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Service and sales workers earn about ₹15,575 a month on average — around ₹1.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$32,880typical pay / year
3.1 millionpeople in this work
$40,410+top 10% earn
₹1.9 lakha year in India (family avg)
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The work, task by task

These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.

Sending & sharing2

Cash checks for customers.

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Cash the customer's signed payroll check, verify their ID and endorsement, count funds and record the…
Cash the customer's signed payroll check, verify their ID and endorsement, count funds and record the transaction in the till log, accept only exact endorsed checks, issue the cash and a receipt, note any suspicious signatures.
The tools that do the workcash registerjob descriptionsO*NETWikipedia

Make change for customers

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Make exact change for the driver: confirm the toll amount, count back the change from the till, hand over…
Make exact change for the driver: confirm the toll amount, count back the change from the till, hand over bills and coins arranged visibly, and announce the amount given while logging the payout if over fifty dollars.
The tools that do the workcash registerjob descriptionsWikipedia
Keeping the record2

Prepare reports of transactions

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Compile today's transaction list from the shift log, tally cash, card and check totals, note voids and…
Compile today's transaction list from the shift log, tally cash, card and check totals, note voids and refunds, reconcile against the batch report, and deliver the printed summary to the shift supervisor before end of day.
The tools that do the workMicrosoft Exceljob descriptionsO*NETWikipedia

Maintain a clean checkout area

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Sweep and wipe the checkout counter, clear coin trays and remove debris from the till area, disinfect…
Sweep and wipe the checkout counter, clear coin trays and remove debris from the till area, disinfect high-touch surfaces, restock receipt rolls and change drawers, and record the maintenance check on the shift checklist.
The tools that do the workcash registerjob descriptionsO*NET
Convincing1

Resolve customer complaints

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Listen to the driver's complaint about a charged toll, review the timestamped transaction and lane camera if…
Listen to the driver's complaint about a charged toll, review the timestamped transaction and lane camera if available, explain findings calmly, issue a refund or adjustment when justified, and document the resolution in the incident log.
The tools that do the workHandheld computer devicejob descriptionsO*NET
The daily work20

Greet customers upon entry and exit

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Greet every driver as they enter and again as they leave, call out lane number and expected toll, check for…
Greet every driver as they enter and again as they leave, call out lane number and expected toll, check for pre-paid passes, note any suspicious vehicles, and offer a printed receipt when payment completes.
The tools that do the workHandheld computer devicejob descriptionsO*NET

Operate scanners, scales, and POS systems

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Scan each vehicle tag, weigh commercial axles, enter vehicle class, total the toll on the point-of-sale…
Scan each vehicle tag, weigh commercial axles, enter vehicle class, total the toll on the point-of-sale screen, accept the payment method, and flag discrepancies for supervisor review.
The tools that do the workcash registerHandheld computer devicejob descriptionsO*NET

Help customers locate items

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Ask what destination or exit they need, check lane signage and pass status, direct them to the correct toll…
Ask what destination or exit they need, check lane signage and pass status, direct them to the correct toll lane or customer office, and note any accessibility needs or follow-up actions.
The tools that do the workHandheld computer devicejob descriptionsO*NET

Handle refunds and exchanges

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Verify the original payment and toll record, process the refund or exchange on the transaction record, get…
Verify the original payment and toll record, process the refund or exchange on the transaction record, get manager approval for amounts over fifty dollars, and hand the customer a signed receipt.
The tools that do the workcash registerjob descriptionsO*NET

Redeem coupons, stamps, or gift cards

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Scan or enter the coupon, stamp, or gift card code, validate it against the account, apply the value to the…
Scan or enter the coupon, stamp, or gift card code, validate it against the account, apply the value to the toll or retail charge, and return the processed proof to the customer.
The tools that do the workHandheld computer devicecash registerjob descriptionsO*NET

Bag, wrap, or package purchases

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Securely bag or hand over purchased items, wrap delicate goods if requested, label the bag with lane and…
Securely bag or hand over purchased items, wrap delicate goods if requested, label the bag with lane and transaction number, and confirm the customer has all items before they depart.
The tools that do the workcash registerjob descriptionsO*NET

Support team members in fast-paced environment

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Cover the east toll lane from 7am to 11am, coach Jamie and Rosa on fast lane handoffs, run through the…
Cover the east toll lane from 7am to 11am, coach Jamie and Rosa on fast lane handoffs, run through the five-second card and coin counts, shadow one transaction each, and report any recurring delays to shift supervisor by noon.
The tools that do the workHandheld computer devicejob descriptions

Verify the value and features of items

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Take the disputed item to the inspection table, check serial number, condition and fare rule, confirm value…
Take the disputed item to the inspection table, check serial number, condition and fare rule, confirm value and features against the manifest, photograph damage, and return your written verification to the supervisor before the midday deposit.
The tools that do the workcash registerHandheld computer deviceWikipedia

Scan items for purchase

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Scan each customer's items at the lane scanner, confirm SKU and price on the transaction screen, bag fragile…
Scan each customer's items at the lane scanner, confirm SKU and price on the transaction screen, bag fragile goods separately, collect correct toll or purchase amount, give clear receipt, and flag mismatches to the supervisor before closing the shift.
The tools that do the workHandheld computer devicecash registerjob descriptionsWikipedia

Answer incoming phone calls.

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Answer the incoming lane phone politely, identify the plaza and your name, listen for the caller's vehicle or…
Answer the incoming lane phone politely, identify the plaza and your name, listen for the caller's vehicle or payment issue, relay exact lane and vehicle info into the incident log, and transfer or page the supervisor for any disputed charge.
The tools that do the workHandheld computer deviceO*NET

Request information or assistance, using paging systems.

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Page for assistance naming the lane number, vehicle description, and nature of the problem, request the…
Page for assistance naming the lane number, vehicle description, and nature of the problem, request the on-call supervisor for disputed payments or security concerns, and record the page time and responder in the event log.
The tools that do the workHandheld computer deviceO*NET

Post charges against guests' or patients' accounts.

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Post toll charges to a customer account by entering vehicle plate, date and time, lane, and amount into the…
Post toll charges to a customer account by entering vehicle plate, date and time, lane, and amount into the account billing record, verify the account balance before posting, and note the operator ID for audit trail.
The tools that do the workElectronic medical record EMRO*NET

Weigh items sold by weight to determine prices.

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Weigh loose freight or oversized items on the lane scale, record weight and rate, calculate the price, enter…
Weigh loose freight or oversized items on the lane scale, record weight and rate, calculate the price, enter the weight and total into the transaction record, and issue the customer a weight-stamped receipt.
The tools that do the workHandheld computer deviceO*NET

Sort, count, and wrap currency and coins.

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Count and sort the day’s cash and coins, reconcile totals against the shift sheet, wrap each denomination…
Count and sort the day’s cash and coins, reconcile totals against the shift sheet, wrap each denomination into bank rolls with teller name and date, and leave the deposit packet ready for the armored courier at 16:00.
The tools that do the workcash registerO*NET

Supervise others and provide on-the-job training.

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Run the morning briefing, observe each attendant’s lane for ten minutes while they handle payments, coach two…
Run the morning briefing, observe each attendant’s lane for ten minutes while they handle payments, coach two people on correct change and theft-prevention checks, and note coaching items on the training log.
The tools that do the workcash registerO*NET
START

Sell tickets and other items to customers.

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Sell a two-way toll ticket or temporary pass, process the payment, issue a printed receipt, and upsell a…
Sell a two-way toll ticket or temporary pass, process the payment, issue a printed receipt, and upsell a daily parking voucher when the queue is under three vehicles.
The tools that do the workcash registerO*NET

Offer customers carry-out service at the completion of transactions.

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Offer to carry purchased items to the customer’s vehicle after payment, confirm their vehicle and lane,…
Offer to carry purchased items to the customer’s vehicle after payment, confirm their vehicle and lane, complete the sale, then note any assistance provided on the handover log.
The tools that do the workHandheld computer deviceO*NET

Ensure prices and quantities are correct

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Verify each posted toll rate and quantity on the reader display before completing the sale, correct any…
Verify each posted toll rate and quantity on the reader display before completing the sale, correct any pricing errors with the supervisor, and rescind or refund transactions if quantities were wrong.
The tools that do the workcash registerjob descriptions

Maintain knowledge of store policies and promotions

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Review the current policy memo and active promotions list before your shift, brief attendants on any changes,…
Review the current policy memo and active promotions list before your shift, brief attendants on any changes, and apply promotional pricing at the point of sale when customers are eligible.
The tools that do the workMicrosoft Officejob descriptions

Cash register

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tally toll lane receipts for my shift, update the cash register with total counts and coin rolls used, record…
tally toll lane receipts for my shift, update the cash register with total counts and coin rolls used, record vehicle class variances, and hand the printed shift summary to supervisor Javier on duty.
The tools that do the workcash registerO*NET

Says who?

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The logs, files & records this job keeps

Shared with other careers — the same record means something different in each.

Related careers

Same family of work — each with its own tasks and prompts.

The LLOS Work Atlas is the world's largest evidenced task library — a map of human work, with a ready prompt behind every task. 1,774 careers · every task named by the sources that witnessed it — O*NET, ESCO, real job descriptions, Wikipedia — and the deepest tasks by several at once. And it is honest about limits: where AI cannot help, the map says so.

The rest of the map

Same library, five ways in.

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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses